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To make your AI transformation a success, leaders need to be able to demonstrate strong AI ROI. We’re arguably in Gartner’s ‘trough of disillusionment’. Without measurable AI ROI, it can be challenging to justify AI investments to stakeholders and customers.

Serco employees 50,000 people across 35 countries, with a revenue of over $7 billion. It provides business process outsourcing.

As AI makes its mark on the contact center, a new term has emerged to describe the impact automation is having on Customer Experience (CX); Agentic AI.

You might think that the general public, including your customers, is chomping at the bit to have their issues resolved by a shiny, new, fully automated AI contact center. The reality, of course, is not so positive.

If you deliver an outstanding experience, you’ll keep your customers coming back for more. Creating outstanding customer engagement should be a strategic priority for your business.

People value the human element, even when human outputs may be less consistent, or even of lower quality, than the AI alternative. Authenticity counts.

Today, AI speech recognition and transcription are ubiquitous. The story of how AI speech recognition was finally cracked reveals much about the nature of the AI landscape today, and how we can best adapt to an uncertain future.

Content Guru, Inc. is proud to announce that its storm® CCaaS (Contact Center as a Service) solution has received FedRAMP® Authorization from the Program Management Office (PMO), a division within the General Services Administration (GSA).

New year, new CX challenges. 2025 has just begun and it’s already raising questions about the future of Customer Experience, particularly regarding AI applications. In this blog, we discuss our 2025 CX predictions.

Content Guru has today announced the launch of a new global website that recognizes the evolution of its product portfolio, particularly within AI solutions.

With the highest score in Manageability, Content Guru is delighted to have once again been named an ‘Exemplary Vendor’ in the 2024 ISG Research Buyers Guide.

We asked a selection of senior business leaders, current and former chief constables, program professionals, academics, and other experts to give us their advice on navigating the challenging digital transformation road ahead.