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Content Guru Strengthens Global AI Leadership in Conversational AI
Content Guru has become an Innovator Partner of the CDI Foundation, a non-profit organisation that represents, promotes, and develops the Conversational AI community.
Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026
Despite the growth of agentic AI, human agents will still play a key role in handling complex, urgent, or emotional interactions, even by 2030, according to research by Content Guru.
The Boundaries of Data are Expanding – That’s a Challenge for CX
We live in a world of smart devices. From smart meters to temperature sensors, to digitally-enabled medical devices, we’re surrounded by technology that records the details of our everyday lives, and provides a level of convenience never before possible.
Content Guru Recognized as ‘Vendor of the Year’ at the UK IT Industry Awards 2025
Content Guru has been awarded the accolade of “Vendor of the Year” at the prestigious UK IT Industry Awards 2025.
Brain2050
We LEAD in AI – In 2025, Content Guru brought together hundreds of AI experts in London to set out a bold vision for the future.
US FedRAMP
As the only cloud communications vendor to have achieved FedRAMP at the High Impact level, Content Guru offers the world’s most secure contact center.
The Together Story: Helping Productivity and Businesses
Through AI transcription and summarization, Content Guru provides accessible assistance for Together Money’s customer care teams.
The Serco Story: Helping Humans, Help Humans
Content Guru deployed generative AI to supercharge Serco’s ‘Restart’ scheme, helping job seekers find work.
Content Guru Positioned as a Leader in IDC MarketScape for European Contact Center-as-a-Service Application Software 2025
Content Guru has been positioned as a Leader in the IDC MarketScape European Contact Center-as-a-Service (CCaaS) Application Software 2025 Vendor Assessment.
Omni-channel for Government: Empowering Employees, Elevating Citizens
In a digital-first world, citizens expect government services to be as responsive and seamless as their favorite consumer apps. But many agencies still rely on fragmented contact center systems, some cloud, some on-prem, and often stitched together from multiple vendors.
Leading Credit Unions Select Content Guru’s storm® Platform to Modernize CX
The number of credit union members across the U.S. being supported through Content Guru’s storm® platform has grown by over 900,000 in the past year as providers enhance their offerings to both members and agents.
FedRAMP High Five: Celebrating Security, Stability, and CX Innovation
In 2025, Content Guru became the first full-stack CCaaS provider to achieve FedRAMP High authorization, and the world of contact centers was changed forever.