storm® WFM™
Fully Integrated Workforce Management
Accurate scheduling, staffing, and demand forecasting are essential for outstanding Agent and Customer Experience.
Workforce Engagement Management
storm WFM is an omni-channel forecasting and scheduling solution, offering powerful, native Workforce Management functionality.
Outstanding Agent Experience through Workforce Management
Agents need guidance to thrive. storm WFM is an omni-channel by-design workforce management system, allowing you to provide that guidance at the push of a button.
Create accurate forecasts for the day ahead. Save time with automatic scheduling. Boost agent well-being with schedules that flex to meet their needs. Integrate instantly with the entire storm stack. Free your agents to focus on the customer.
Drag-and-Drop Scheduling
Set schedules that adapt to your needs. Use storm WFM’s secure, intuitive interface to plan schedules for every agent, or use AI-powered scheduling to automatically factor in forecasts, agent needs, and more.
Boost agent satisfaction with schedules that flex to their preferences and take your contact center workforce management to the next level.
Omni-Channel Forecasting
In a digital, omni-channel world, meeting your SLAs can be a challenge. Let your workforce planning be driven by detailed knowledge. Use storm WFM to forecast interaction volumes across all channels and plan in advance to meet customer demand.
storm WFM works closely with storm CONTACT™ to deliver true omni-channel forecasts. Simplify your systems with a single CX platform for your entire contact center ecosystem.
Designed for Integration
storm WFM is omni-channel by design. It merges seamlessly with the rest of your storm solution, creating a true, single-stack customer experience.
This flexibility extends beyond storm – with hundreds of off-the-shelf and custom integrations, storm WFM can link with any existing system of record.
Powerful insights
Get essential insights to make workforce planning easy. Use the intraday screen to compare actual demand to forecast levels. Improve efficiency through real-time queue monitoring.
storm WFM provides reliable demand forecasting, letting your supervisors plan staffing levels accurately.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm WFM’s functionality, direct to your email.