storm® VIEW™
Complete Contact Center Visibility
Get a 360-degree view of every interaction. Past or present.
Real-Time Visibility and Historical Analytics
storm VIEW offers complete, real-time and historical omni-channel reporting capabilities.
Knowledge is Power
Effective knowledge requires quick and easy reporting.
storm VIEW lets you produce real-time and historical reports on the trends most crucial to your business. Choose from a huge range of report templates. Drag-and-drop any combination of statistics. View key information through the dashboard, accurate to the second.
Real-Time Omni-Channel Reporting
Dated reporting solutions that only offer simple metrics and limited flexibility restrict your ability to adapt to change.
VIEW provides real-time and historical omni-channel reporting; generates reports instantly for any time period, and lets you switch between live and historic views with a click.
Accurate to the Second
High-performance contact centers are built on information. To react quickly to a changing situation, you need real-time data and analytics.
storm VIEW lets you share accurate-to-the-second dashboards and wallboards, providing a real-time snapshot of contact center performance.
Intuitive & Flexible
storm VIEW offers an intuitive drag-and-drop interface, giving you the flexibility to focus on the trends that matter.
With real-time contact center reporting, monitor the status of any agent or contact, accurate to the second. Cloud-based reporting can be accessed from any location, at any time.
Secure Report Sharing
Get crucial information where it needs to go. Use over 40 report templates, or make your own. Let managers work together with flexible permissions to create the best customer experience.
Reports can be shared automatically by email or through secure FTP upload.
Granular Agent Performance
Dig into the data, down to the level of the agent. Get information on handling times, to keep a close eye on agent performance and boost productivity. Or zoom out, and get a big picture view of the trends that matter to you.
storm VIEW can trigger warnings and notification alerts via SMS, MMS, automated voice services and email, to keep your supervisors in the loop for contact center performance.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm VIEW’s functionality, direct to your email.