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    Make Generative AI your CX Superpower

    Interaction transcription and summarization eliminate

    post-call work, letting agents focus on the customer.

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    Real-Time Transcription and Summarization

    storm® RTAS™ (Real-time Transcription & Summarization) equips your agents with automated, real-time call transcription and generative AI-powered summarization, speeding up post-call work.

    Streamlining the Post-Call

    After every interaction, agents complete essential post-call work, such as updating customer data and systems of record. This work is time-consuming, manual, and expensive. 

    During a call, agents have to balance being attentive and making careful notes. However, in post-call activity, having incomplete notes means important details are missed, creating inconsistency across your CX.

    A Complete Record of Conversations

    Real-time transcription of interactions provides complete, accurate accounts of conversations, powered by Natural Language Processing.

    Transcribing interactions allows you to check 100% of customer conversations for compliance, ensuring the highest level of interaction quality.

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    Omni-Channel Summarization

    Leveraging generative AI, storm RTAS produces highly-accurate summaries of interactions, across any channel.

    These summaries can be reviewed by agents, before being approved and attached to a customer’s record within our native Customer Data Platform, or any other third-party system of record.

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    Customizable Summary Templates

    storm RTAS generates summaries according to a structured logic, designed and configured by you.

    That means summaries will always focus on the details that matter most to your organization, and can be adjusted flexibly, at the click of a button.

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    AI in a Single Pane of Glass

    The brain AI orchestration layer can be accessed through the DTA interface, making cutting edge AI assistance accessible from within a single window.

    Your agents don’t have to tab out; AI assistance is presented alongside each incoming contact.

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    Our AI Stands Out

    Content Guru’s AI stands out from the competition, delivering performance and flexibility, without sacrificing integrity or value.

    Highest Performance
    We constantly assess best-in-class underlying components, to keep your AI solutions at the cutting edge.
    Highest Data Integrity
    We ensure robust data sovereignty, copyright protection, and auditability, to let you make the most of AI without the risk.
    Highest Flexibility
    We go beyond AI, to create solutions that mix fixed and unstructured pathways, depending on the needs of your customers.
    Clearest Business Value
    Our real-world applications deliver strong ROI, so you can be sure that your business is better off.

    Want to Learn More?

    Provide us with a few details, and you’ll receive a flyer exploring storm RTAS’ functionality, direct to your email.