Elevate your CX
with best-in-class AI
brain® Power To Assist Your Agents
AI Orchestration
brain® is Content Guru’s AI orchestration layer, delivering a complete set of AI capabilities, including automated agentic workflows, knowledge assistance for human agents, real-time transcription and summarization, and keyword identification.
Superhuman CX
brain powered Agent Assist combines cutting-edge AI with the leading CX Experience of the storm® platform. Machine Agent supports your human agents and supercharges their capabilities.
World-Leading Performance
We deploy the best solutions for you, to ensure the highest level of performance
The AI market moves fast. Not every AI solution is suited to every use case, nor performs at maximum efficiency in every region. We aggregate technologies from across the market and deploy the solutions that match your need; you get the highest possible performance, wherever you are, whatever your need.
The Future of CX – Powered by brain
brain Power provides agent assist capabilities through AI to enhance customer and agent experience.
Agentic Workflow Automation
Knowledge Assistance and Next-Best Action
Before, During, and After
Value-driven AI before, during, and after customer interactions.
Before
AI works to set up an outstanding interaction – Identifying and verifying customers, routing them intelligently, understanding and recording intent to identify options for self-service.
During
AI operates alongside agents to streamline daily tasks and empower agents to deliver high quality experiences. Agents get real-time agent assistance and script suggestions, guiding the agent towards the next best action.
After
AI provides efficiencies and insight after an interaction. Post-call work can be automated to reduce Average Handling Time by up to 50%. AI can also draw out critical insights through trend analysis, real-time incident detection, and AI-powered analytics.
A Decade of AI Leadership
2014
Content Guru trademarks brain®
With the launch of the brain® brand, Content Guru fires the starting gun on its AI ambitions, beginning work on its world-leading AI orchestration layer.
2016
Our first AI solution is rolled out
Content Guru deploys its first AI-powered solution to a customer, providing accurate, real-time speech-to-text.
2018
Our first conversational chatbot is deployed
Our first conversational chatbot goes live to a customer, streamlining interactions and powering CX efficiency.
2019
Content Guru hosts the first brain® event
The Natural History Museum in London sees the debut of Content Guru’s flagship brain® event, a space for AI leaders to discuss the future of a rapidly evolving technology.
2024
Real-Time Transcription and Summarization Launched
Rapidly adopting cutting-edge generative AI technology, Content Guru launches storm RTAS™ to supercharge organizational productivity.
2025
Content Guru hosts brain® 2050
The brain® event returns with a look into the future, exploring what the next twenty-five years of AI development will look like, and reflecting on twenty-five years of progress.
The Future is in Your Hands
Step into the future with an AI leader.
We understand your organization and your AI needs. From the largest multi-national corporations, to local government, to retailers, financial organizations, and more, we’ve implemented AI-powered solutions at every scale, and across every sector. Ask a question and a member of our AI team will be in touch to discuss how our solutions can supercharge your Customer Experience.
Take the Next Step
Provide us with a few details, and you’ll receive a flyer exploring brain’s functionality, direct to your email.