News 05/19/2022

storm® RECORDER Certified By Microsoft Teams For Compliant Recording

Leading cloud communications and contact center technology provider, Content Guru, today announced that its cutting-edge recording solution storm RECORDER has met the qualification criteria for the Microsoft Teams Policy-Based Recording Certification Program.

To achieve this certification, RECORDER met all SaaS-based (Software as a Service), security and compliance requirements for recording, as well as all of Microsoft’s functional use-case criteria. RECORDER is widely used by organizations in highly-regulated and safety critical industries to ensure complete compliance with industry regulations such as Dodd Frank and MiFID II. Trusted by major organizations across the world for their most business-critical applications, storm RECORDER is the first solution of its kind to be chosen for Blue Light emergency services communications.

Content Guru was among the first of the Contact Centre-as-a-Service (CCaaS) providers to be certified for the Microsoft Teams Connected Contact Center Certification Program. Content Guru’s storm solution integrates seamlessly with Teams, enabling an organization’s ‘front-office’ contact center users to seamlessly transfer callers through storm to ‘back-office’ subject matter experts on Teams. Live availability status gives external-facing frontline staff full visibility of their internal-facing colleagues, with real-time presence synchronization across both environments. The process works equally effectively in the opposite direction for a seamless, unified organization.

Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented: “We are delighted to see storm RECORDER accepted onto this programme, as it demonstrates the work our engineers have put in to deliver bulletproof compliance for all our products. We recently released cutting-edge new features for RECORDER, including an even more intuitive interface and stereo recording, to ensure our customers can leverage the most secure and effective recording solution on the market.”