storm® RECORDER™
Omni-Channel Interaction Recording and Management
Meet the needs of every customer with powerful inbound contact routing.
Compliant Omni-Channel Recording
storm RECORDER is Content Guru’s omnichannel recording solution that ensures there are no holes in your compliance and quality control framework.
Compliance Made Easy
Regulatory compliance and quality control are a huge time and cost burden. Organizations need to record and store millions of interactions.
You need a solution that enables you to see and hear everything in a single interface, to ensure compliance and quality control.
An Omni-Channel Dashboard
Great CX requires quality at every stage of the customer journey.
Record SMS, social media, and more, with screen capture. Follow a customer’s route through your IVR, their time on hold, and transfers between agents.
Get a 360-degree view of your customer experience.
Stereo Recording
storm RECORDER uses stereo recording for the best possible audio quality.
With every call participant given their own audio channel, you can view each separately for easy analysis.
Unlimited Cloud Storage
To meet sector regulations, you need to store millions of recordings.
Take the burden of your systems and explore the effectively limitless capacity of the cloud. Keep your recordings safe with cloud storage that grows as you do, and use storm RECORDER to search and organize recordings quickly.
Data-Driven Insights
Free supervisors from the burden of manually reviewing recordings. storm RECORDER works seamlessly with storm TRANSCRIPTION to leverage cutting-edge Natural Language Processing to transcribe calls automatically.
storm ANALYTICS identifies trends, patterns, and concerns for human review. storm QM lets you bring this data into customizable reports. Contact center compliance has never been so easy.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm RECORDER’s functionality, direct to your email.