News
Content Guru Wins ‘Best Automation & Orchestration Platform’ at the CX Awards 2026
Published: November 5th 2026
Content Guru, the global leader in mission-critical AI-powered Customer Experience solutions for large enterprises and governments, has been named the winner of the ‘Best Automation & Orchestration Platform’ at the CX Awards 2026. The award recognises the capabilities of Content Guru’s brain® AI orchestration layer, which gives enterprises a single, model-agnostic platform that supports a full range of AI capabilities.
The CX Awards are run by CX Today, a leading global digital media platform and newsroom covering the CX technology ecosystem, and celebrate excellence and outstanding achievement in customer experience. The awards are judged by a panel of 25 industry analysts, enterprise buyers and experienced practitioners, which selected Content Guru as the winner for the ‘Best Automation & Orchestration Platform’ category. Other finalists in this category were CSG/Netcracker, Talkdesk, Capacity, Cresta, and Parloa. The award sits within the ‘Transformation’ topic, and honours vendors using AI, automation and innovation to change what CX can be.
You can view all of the winners here: https://awards.cxtoday.com/winners
Find out more about our award-winning AI orchestration layer: