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    CUSTOMER SUCCESS STORIES

    How STCU Strengthened Fraud Detection While Improving Member Experience

    Published: June 23rd 2026

    stcu logo black

    Detect fraud faster. Deliver better member experiences.

    Financial institutions are facing a new wave of fraud driven by sophisticated tactics like voice spoofing and synthetic identities. STCU needed a smarter way to stay ahead—without adding friction for legitimate members.

    10 %

    Reduction

    in handle time.
    28 %

    Improvement

    in service levels.
    < 30

    days

    to record measurable impact.

    Download the Full Case Study

    In this case study, discover how STCU transformed its fraud strategy with a modern, platform-based approach—enabling real-time detection, faster response, and a seamless member journey.

    The challenge STCU faced:

    • Rising fraud complexity, including deepfake and impersonation attacks
    • High volumes of alerts requiring manual review
    • Difficulty detecting fraud in real time during live interactions
    • Pressure to reduce fraud risk without impacting member experience

    The Solution – A unified, intelligent approach to fraud prevention.

    By deploying Content Guru’s storm® platform integrated with advanced voice authentication, STCU was able to:

    • Detect fraud signals in real time within the contact center
    • Provide agents with actionable risk insights in a single interface
    • Streamline workflows and reduce manual intervention
    • Maintain a consistent, low-friction member experience

    Download the full customer success story to see how STCU modernized fraud prevention and achieved measurable results in just weeks.