Content Guru, Europe’s largest Customer Experience (CX) technology provider, has become an Innovator Partner of the CDI Foundation, a non-profit organisation that represents, promotes, and develops the Conversational AI community.
The CDI Foundation promotes industry best practices and design standards for human-centric, inclusive AI assistants, alongside driving research, education, and professional development across the sector. By joining as a Supporting Partner, Content Guru reinforces its commitment to advancing human-centric Conversational AI at enterprise scale.
Content Guru powers mission-critical CX, bringing together AI, communications, systems of record and IoT technologies into a single environment, storm®. At the core of this capability is brain®, Content Guru’s AI orchestration layer, which unifies automated agentic workflows, knowledge assistance for human advisors, real-time transcription and summarisation, and intelligent keyword identification within a single, secure environment.
As part of the partnership, Content Guru will also contribute strategic guidance through its membership of the CDI Foundation Advisory Circle, supporting the Foundation’s operations and ongoing industry initiatives. Content Guru is also a supporting partner of the ‘Beyond Boundaries’ Global Festival in Barcelona, a flagship non-profit event hosted by the CDI Foundation for senior AI professionals across Europe.
The CDI Foundation was established by The Conversation Design Institute (CDI), the world’s leading training and certification institute for the creation of human-centric AI assistants.
“We are proud to contribute towards developing the Conversational AI community, and this partnership reflects our shared commitment to advancing responsible, human-centric AI at a global scale,” commented Chris Sykes, Global CMO of Content Guru. “Content Guru brings over 20 years of intelligent automation experience to the CDI Foundation’s global network of AI leaders and practitioners. By partnering with the CDI Foundation, we are helping shape the standards and design principles that will define the next generation of enterprise AI-powered customer experiences.”
Dr Peter Thomas, CDI Foundation Board Chair and President, said: We are delighted to welcome Content Guru to the CDI Foundation. Their twenty years of enterprise AI experience and commitment to human-centric design makes them an ideal partner as we work to establish the standards that will shape conversational AI’s future. Their support of the Beyond Boundaries Global Festival and participation in our Advisory Circle strengthens our ability to bring together the practitioners building AI that genuinely serves people.”