At Content Guru, we drive results through collaboration.
Content Guru believes that great customer experience creates loyal customers
Loyal customers become advocates.
The success of your brand and your business depends on making your customers feel heard and understood.
Our expert solutions, service, and support teams work closely with your organization at every stage of the customer sales cycle.
We partner with our customers
Dedicated solutions teams work closely with organizations to understand their needs. Customer working groups, together with our App Exchange, allow for customer collaboration.
We understand your business
We understand that every sector and every customer has unique needs. We hold regular workshops with customers to ensure clear, two-way communication. Our knowledgeable sales team provides customer demonstrations to show storm®’s capabilities in action.
Our solutions are unique
Leveraging our industry experts, we offer unique solutions to our customers. Depending on the needs of the organization, we provide thousands of custom and off-the-shelf solutions. We provide ‘sandbox’ environments, which allow teams to explore storm’s functionality.
storm in action – Hospitality
“storm met our technical needs without exceeding our financial requirements. Since then, the solution’s flexibility has enabled us to make continuous service improvements ourselves. We have also worked in partnership with the storm team to enhance our service”.
- Manager Facility Service Desk, Sodexo
storm in action – Healthcare
“storm delivers an amazing set of capabilities, which have transformed the way NHS 111 operates in London. We’re really excited to implement further capabilities through storm… the solution will be instrumental in realizing our digitalization objectives”.
- Head of Service Redesign & Innovation (Integrated Urgent Care), NHS London SHA
storm in action – Retail
“As a global delivery network of florists and customers, communications are key to getting orders delivered accurately and punctually… storm helps us deliver superior customer experience and improve operational performance”.
- ICT Manager, Fleurop Interflora
We offer 24/7 support
Dedicated support teams are available 24/7 for our customers all over the world. Our customers receive a fast and effective response to all inquiries. We provide expert training and onsite launch support for all our customers.
We drive innovation
Technological advancements to storm ensure that our customers can always benefit from cutting-edge technology. Our customer success teams work closely with our clients to ensure customers maximize storm’s potential.
Gartner Peer Insights testimonials:
“The experience of storm has been a positive one for the business, and the support we receive from them is excellent. They work with you as a team… the system has remained reliable through these difficult times”.
- Reporting Analyst – the Services Sector.
“storm has been an integral part of how we operate as a business while also delivering the best customer service to our clients. For the past 6 years it has helped us move forward within our Industry and helped us compete at the very top”.
- Technology Supervisor – the Finance Sector.
Delivering to our customers
From the very start of the sales cycle, we tailor our approach to the needs of the customer.
We have the ability to deploy at pace, often in a matter of hours. This minimizes disruption to customers and agents and leverages existing investments.
The company’s Continuous Integration and Continuous Delivery pipeline allow updates to be made without affecting the delivery schedule.
Content Guru’s dedicated solutions team works closely with customers to understand their challenges, demands, and goals. Our experienced team members find ways to remove friction and fill gaps in the customer journey.
Content Guru’s projects are delivered by expert team members. For large projects, requiring detailed up-front design, a Waterfall methodology is used and additional features are layered over the initial solution. For projects where features need to be prioritized and delivered incrementally, an agile method can be used.
Qualified, effective service is delivered by Content Guru’s expert engineers. Dedicated sector-based account managers ensure that customers have a contact who intimately understands their challenges, demands, and goals.
Gartner Peer Insights testimonials:
“Content Guru provides a full end-to-end, feature-rich CCaaS capability which meets all of our needs – they are extremely customer connected and are able to co-create leading-edge solutions for internal use and for external client propositions.
“They are extremely receptive to client feedback through their respective forums and are very good at looking at business challenges/opportunities where their team applies lateral thinking in developing value propositions”.
- Head of Architecture in the Services Industry
“Content Guru provides a solid support model and we have worked collaboratively to create a customer engagement roadmap for our business. We actively use their telephony services and functionality and more recently have started to roll out the other omni-channel functionality they offer e.g. webchat, chatbot, screen pop, and email integration.
“We get great support from the engineering services team and our dedicated account manager through regular service reviews“.
- IT Applications Manager in the Services Industry