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How storm® helps Zorginstituut Nederland to deliver enhanced customer service while cutting costs.
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CMO Martin Taylor, gives us an insight into WebRTC, how it works and what it means for the future of the contact. WebRTC is the key to creating faster, seamless and more personalized customer experiences.
Case Study: UK Power Networks
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How we provide UK Power Networks with cutting-edge cloud contact center and communications integrationTM services
Case Study: TUI Travel
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How we helped TUI stay open for business through an office move during its busiest time of the year.
Case Study: Travis Perkins
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How we help Travis Perkins to unify its complex communications estate in the cloud
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Insight and personalization will be the hot customer engagement topic in 2016, according to Martin Taylor, Director and cofounder of Content Guru.
Case Study: Thomas Cook Group
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How storm helped Thomas Cook Group maximize customer service satisfaction.
Case Study: The RAC
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How we help the RAC to automate emergency breakdown callouts and reduce costs
Whitepaper: The New WWW
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Rapid advances in omni-channel and integration technologies are leading towards the next stage in the evolution of customer contact: the Customer Engagement Hub (CEH).
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The Future of Customer Engagement in the Insurance Market
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Understand how storm® enables you to access the full spectrum of tenant communications
Whitepaper: storm CONTACT
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storm® CONTACT™ is Europe's leading cloud contact center solution and it is trusted by hundreds of the world's largest organizations, including the NHS, G4S, Sodexo, and Fleurop Interflora.
Whitepaper: storm CKS
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CKS converges lightweight CRM, knowledge & case management, and ticketing into a streamlined, centralized information resource. Agents can gain a 360-degree view of a customer alongside communications from within a single interface.
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How we help Stadsbank Oost Nederland to improve contact center efficiencies and optimize customer experience.
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How we help St Albans City and District Council to enhance communications and provide a superior citizen experience.
Case Study: Sodexo
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How storm® allows Sodexo to improve Quality of Life Services for its customers and colleagues
Case Study: Scottish Power
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How our service helps SP Energy Networks answer over 98% of enquiries on average.
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Read about two recent graduates making waves at Content Guru.
Case Study: Rightmove
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How we help Rightmove make it simpler to buy and sell property.
Case Study: Rail Delivery Group
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How we help Rail Delivery Group deliver first-class customer service and keep its communications on track.
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How we helped Progressive Building Society achieve greater efficiency and improve customer service.
Case Study: Panasonic
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How we partner with Panasonic to deliver market-leading Cloud PBX, UC and Contact Center services.
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How will retailers differentiate themselves in 2016 with regards to customer experience: no company can rest on its laurels, especially not the UK’s Big Four supermarkets.
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How we help Northgate Public Services provide public sector organisations nationwide with cutting-edge Cloud Contact Center services.
Case Study: NHS 111 London
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How storm® helps NHS 111 London provide rapid, cost-efficient and safe Integrated Urgent Care (IUC).
Case Study: Moneypenny
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How we help Moneypenny to boost productivity whilst cutting costs by 40%.
Case Study: Legal & General
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How we help Legal & General respond to changes in both legislation and the weather.
Case Study: KPN
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How we partner with KPN to deliver market-leading cloud contact center and Communications IntegrationTM solutions.
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How we helped King’s College London to respond to 99% of enquiries throughout the busiest week of the year
Case Study: Jurys Inn
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How we help Jurys Inn provide a better customer experience, in their contact centre and in their hotels.
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10 tips on how your organization can customers reach the right agents and resources using intelligent contact routing.
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Chatbots are seeing increasing adoption worldwide and the market is set to accelerate to the size of $1.23 billion by 2025. Find out more about the impact of chatbots on the future of customer engagement.
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Chatbots are seeing increasing adoption worldwide and the market is set to accelerate to the size of $1.23 billion by 2025. Find out more about the impact of chatbots on the future of customer engagement.
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Artificial Intelligence (AI) is set to revolutionize the world of customer engagement. Discover the 5 key considerations that all organizations must address when implementing AI in the contact center.
Case Study: HAP Zeeland
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How we help HAP Zeeland to deliver an outstanding and efficient customer service whilst exceeding fixed industry targets.
Case Study: G4S
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How we helped G4S to automate its cash ordering system with secure integration.
Case Study: Fleurop Interflora
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How storm® helps Fleurop Interflora deliver a bouquet of communications
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First Contact Resolution (FCR) is the defining metric of 2018. Customer service needs to be precise and low-effort, and adhering to these principles helps to attract and retain customers.
Case Study: EDF Energy
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How we help EDF Energy to save up to 12,000 days of customer and agent time on tariff enquiries.
Case Study: Down District Council
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How we help Down District Council meet local needs whilst preparing to share services with other councils.
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How do we engage customers in the best ways possible without overwhelming or bankrupting our organizations? The Ten New Rules of Customer Engagement.
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How Content Guru utilized its own storm® technology to seamlessly transition between offices and maintain critical communications.
Case Study: Chubb
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Content Guru and KPN have signed a storm® deal with Chubb Fire and Security to deliver multi-channel cloud contact centre services to power multiple sites across the Netherlands.
Case Study: Callcredit
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How we help Callcredit reduce costs by 20% while retaining real-time control.
Case Study: BBC Children in Need
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storm® supports another record-breaking BBC Children in Need Appeal.
Case Study: Auto Trader
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How we help Auto Trader show car dealers their return on investment and drive increased sales.
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Delivering real-time communications across all customer touch points is key for organizations to engage with modern customers.
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Data has become one of the most important assets in global business over the past years, with the Economist considering it a more important resource than oil.
Case Study: Abercrombie & Fitch
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One of the world’s most exciting brands, Abercrombie & Fitch, has chosen Content Guru’s intelligent routing to support its unique recruitment programme.
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World-leading customer engagement: Giving health insurance the competitive edge.
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Five strategies designed to improve engagement through the delivery of better services.