Scalability

Does your contact center struggle to meet demand in peak times?

Do you worry that your contact center is just too big to move to the cloud?

storm CCaaS (Contact Center as a Service) helps some of the world’s largest organizations take advantage of the benefits of cloud, while helping thousands more scale up whenever they need – whether the demand is expected or not.

It does this both by having the world’s largest contact center solution, as well as through helping organizations embrace a range of strategies, from improving contact center efficiency, to letting customers self-serve.

King's College London

King's College London Logo

Unanswered calls reduced to less than 0.7%

A-Level results day frequently leads to a huge spike in demand that could not compare to the university’s regular demand. With storm’s unparalleled scalability, this could be handled easily with minimal calls dropped.

“A-level results day represents our contact center’s busiest time in the academic calendar. We can receive up to a thousand student enquiries within the space of an hour, which in a typical year outstrips the capabilities of our on-premise infrastructure… storm helped us to better meet this challenge. Its effectively unlimited capacity for contact handling, with vast numbers of simultaneous enquiries queued in the cloud, enabled us to automatically scale up our contact center’s capacity and address the excess traffic. ”
Project Manager, King’s College London

storm - the Hyper-Scale Contact Center

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