A-Level results day frequently leads to a huge spike in demand that could not compare to the university’s regular demand. With storm’s unparalleled scalability, this could be handled easily with minimal calls dropped.
“A-level results day represents our contact center’s busiest time in the academic calendar. We can receive up to a thousand student enquiries within the space of an hour, which in a typical year outstrips the capabilities of our on-premise infrastructure… storm helped us to better meet this challenge. Its effectively unlimited capacity for contact handling, with vast numbers of simultaneous enquiries queued in the cloud, enabled us to automatically scale up our contact center’s capacity and address the excess traffic. ”
Project Manager, King’s College London