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Maximize
Sales Conversions
Get the customer insight you need to make the most of every interaction and build the relationships that become conversions.
Know Your Customers
Having in-depth insight into customer needs and behaviors is key to boosting sales. We help you identify those needs and behaviors by giving you actionable, data-rich insights that you can use to transform your customer engagement.
Gain insight into when, why and how your customers interact with you, across all channels.
Use those insights to create a seamless end-to-end customer journey.
Deliver the great customer engagement that maximizes sales.
Perfect the customer journey with data
Make it easy for your agents and supervisors to deliver the best customer engagement possible. storm® enables customer data to be captured, analyzed with historical and real-time reports, and factored into intelligent, automated decisions. With these data management tools all available on a single interface, you can effortlessly enhance customer engagement and enable the interactions that lead to sales.
Solutions
Cloud Contact Center
storm scales to handle any demand, so customers can always get through to you – and its omni-channel capability means they can contact you on virtually any device.
Integration
By unifying your existing systems and databases within storm, we create a complete view of the customer that allows agents to personalize – and enhance – every interaction.
Knowledge Management
Simplify the complexity of customer interactions. Integrate with leading CRM platforms or use the streamlined storm Customer Knowledge System (CKS®) to turn customer data into customer engagement.
Workforce Optimization
Optimize your resource management with storm CONTACT: WFM™. Simple in-built scheduling and seamless integrations with market-leading providers of WFO tools make it easy to consolidate resources and maximize results.
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