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Future-proof your communications and become GDPR-ready
CHALLENGE: The European Union’s GDPR (General Data Protection Regulation) came into force in May 2018, and you need to ensure that all your information and communication activities are fully compliant or risk severe penalties
SOLUTION: storm‘s end-to-end communication and information management capabilities enable you to automate key processes, such as double opt-in, ensuring that you eliminate opportunities for human error while engaging with a willing customer base, driving better outcomes while remaining compliant
Securely communicate across any channel
CHALLENGE: You need to ensure that confidential conversations remain safe, across any channel – both internally and with clients – with all important information securely stored
SOLUTION: storm has a strong track record of delivering highly-secure communication solutions for mission-critical environments for clients in security, government, financial services and beyond; all communications across every channel can be securely logged, enabling vital and confidential business processes to continue uninterrupted
Boost customer trust through secure communications
CHALLENGE: Your customers demand to have confidence that all of their interactions are fully-secured, and that all personal data is treated confidentially and sensitively
SOLUTION: storm is backed by the highest international standards for data security (ISO27001) and payments (Level 1 PCI DSS), ensuring that every interaction is handled securely and that all personal information is kept safe
storm Customer Knowledge System (CKS) provides fully-integrated knowledge & case management, ticketing and CRM functionality.
Customizable filters and advanced Customer Relationship Management integrated into the Customer Engagement Hub.
G4S is the largest security provider in the world and the largest employer on the London Stock Exchange, with over 657,000 employees and operations in more than 125 countries.
One of the many strands of its business is its “cash solutions”. The company operates a fleet of high-security vehicles, equipped with trained personnel and the technology to transport, protect, count and reconcile thousands of pounds of cash with customer accounts.
Using storm, G4S enables its customers to place orders over a secure phone line, which triggers emails containing the details to G4S agents.