Rakuten Communications, the media and communications arm of Japan’s Rakuten Group has received the ‘2021 Contact Center Customer Value Leadership’ award from industry analyst, Frost & Sullivan for its ‘Rakuten Connect storm’ contact center solution. The cloud solution is delivered in partnership with Content Guru.
Frost & Sullivan’s Best Practices Awards are designed to recognize people and organizations that have accomplished an innovative or disruptive breakthrough. The industry analyst team benchmarks market participants and measures their performance through independent, primary interviews, and secondary industry research in order to identify and celebrate best practices.
Rakuten Communications has been a partner of Content Guru for over three years, and delivers cutting-edge customer experience technology to organisations in a range of sectors, including finance, service industries and manufacturing.