Content Guru Develops Video Consultation Application for Herts Urgent Care


Leading cloud communications provider, Content Guru, has developed a new video consultation application to enable Herts Urgent Care to operate its services digitally where possible. During the COVID-19 lockdown, this has helped minimize the risk of infection for both patients and clinicians.

Herts Urgent Care (HUC) runs the NHS 111 telephone line and General Practitioner (GP) out-of-hours services for over 3.3 million people in the East of England, both of which are crucial components of the NHS’s urgent care response. The transition was made more urgent by the COVID-19 pandemic, because face-to-face consultations were placing place both patients and clinicians at risk of infection.

Content Guru developed the storm® LINK On Demand One-Way Video Consultation application, as part of its wider Contact Centre as a Service (CCaaS) solution, storm. Whereas before, video consultations needed to be scheduled, Content Guru’s technology enables HUC’s services to offer them on an ad-hoc basis, which better suits the urgent care environment.

storm LINK On Demand One-Way Video Consultation meets all clinical safety and data protection safeguards required by the NHS and will be used routinely for patient care once the pilot phase is complete. Holding fewer face-to-face consultations significantly reduces the risk of coronavirus infection for clinicians and patients.

Janice Greenhill, Director of Performance and Delivery at HUC, commented: “We wanted a way to make video consultations an easy-to-use option for our services. With UK lockdown measures in place, our over-the-phone urgent care services have been more popular than ever, and this made the project even more beneficial.

“Having worked with Content Guru and used storm for a number of years now, we were confident they would be able to provide us with a solution. The team worked quickly to roll out video consultations for our clinicians, an easy-to-use application which we hope will be widely used by our teams,” Greenhill concluded.

Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented: “Content Guru is constantly developing its technology offering to provide innovative solutions to its customers’ problems. Our team delivered this project at impressive pace, and is now working to enable two-way video consultations for HUC. With the healthcare sector having been placed under more strain than ever during the pandemic and with planning underway to deal with a possible second wave of the coronavirus, we are proud to be helping essential services run smoothly, while safeguarding clinicians and patients from contracting the virus.”

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