Magic Quadrant for Contact Centre as a Service, Western Europe

Magic Quadrant 2018 for Contact Centre as a Service, Western Europe

Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Challengers quadrant, highest for ability to execute in that quadrant, in leading industry analyst firm Gartner’s 2018 Magic Quadrant for Contact Center as a Service, Western Europe.

Additionally, Content Guru was analysed in Gartner’s 2018 Critical Capabilities report, which looks at the global Contact Center as a Service (CCaaS) landscape and provides a deeper insight into vendor product and service offerings. This year’s Critical Capabilites report saw Content Guru be positioned first with 3.5 out of 5 in the ‘High-Volume Call Center’ category, and had the second highest rating in ‘Customer Engagement Center’, ‘Agile Contact Center’ and ‘Western Europe’.

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Martin Taylor

“This year’s Magic Quadrant, compared to the previous year, has seen Content Guru move further to the right in completeness of vision axis, whilst also moving higher on the ability to execute axis, which we feel is a fantastic result. 2018 has been another outstanding year for Content Guru, enjoying substantial revenue and colleague growth. We look forward to growing our portfolio further and building on new and exciting international opportunities, consolidating our position as a global leader in customer engagement solutions in 2019.”

Martin Taylor, Deputy CEO, Content Guru

“Great Solution That Is Easily Integrated Into Many Different Third Party Solutions. Great.”

Principle Design Consultant in the Services Industry

“Implementation was smooth, the “cut over” to the storm platform was easy”

COO in the Energy and Utilities Industry

“This Platform Copes With Peaks Of Demand, Has Good Multichannel Coverage And Dashboards.”

Operations Solutions Architect in the Transportation Industry

Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, Daniel O’Connell, 17 October 2018.
Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Drew Kraus, Simon Harrison, 17 October 2018.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru Ltd. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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