Whether you’re handling disruption from unforeseen circumstances like COVID-19, or trying to radically improve your customer experience delivery, intelligent automation is the key to ensuring great customer satisfaction. UK Power Networks is the UK’s largest electricity distributor. When unexpected events interrupt their service, they ensure all affected customers are informed, whilst providing vulnerable citizens with the help they need. How do they handle this at such a scale?
Join Martin Taylor, Deputy CEO of Content Guru, and Alex Williams, Head of Contact Centre for UK Power Networks, in a webinar hosted by The UK Contact Centre Forum.