UKCCF Virtual Webinar

October 13th 2020

Intelligent Automation: A Conversation with UK Power Networks

Whether you’re handling disruption from unforeseen circumstances like COVID-19, or trying to radically improve your customer experience delivery, intelligent automation is the key to ensuring great customer satisfaction. UK Power Networks is the UK’s largest electricity distributor. When unexpected events interrupt their service, they ensure all affected customers are informed, whilst providing vulnerable citizens with the help they need. How do they handle this at such a scale?

Join Martin Taylor, Deputy CEO of Content Guru, and Alex Williams, Head of Contact Centre for UK Power Networks, in a webinar hosted by The UK Contact Centre Forum.

Learn how to:

  1. Discover how to implement automation and self-service across an omni-channel communications estate.
  2. Discover proactive communications at scale.
  3. Learn how to prioritise and service customer groups with cutting-edge CRM functionality.
  4. Find out how to scale your services on demand through the cloud.

More information


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