AX is the Key to CX in the Post-COVID World
COVID-19 and the rise of homeworking have transformed the agent experience as we know it. Distributed working offers agents significant benefits, and it’s no secret that happier agents deliver better customer service. However, how can contact centres ensure that their agents are able to operate as efficiently as possible from home?
By implementing intelligent automation, organisations can liberate their agents from repetitive processes, and enable them to focus on delivering exceptional CX. Join Martin Taylor, Deputy CEO and Co-Founder of Content Guru, to discover the technology that’s revolutionizing AX, and driving CX success.