Digital Government

May 18th 2022

Joining the Dots: Creating Citizen Connections in a Digital Society

We live in a digital society. The COVID-19 crisis reinforced the need for digital connection. Even the most technophobic of residents have become digital natives. Channels such as web chat, video, and social media platforms such as WhatsApp, Twitter, and Instagram are now ordinary ways for citizens to engage with organisations, just as they do with their families and friends.

In the continuing “new normal”, how can the public sector work innovatively to deliver the best outcomes for citizens? How can organisations ensure a consistent, joined-up citizen journey across all channels? How can local and government authorities achieve true digital transformation across their entire infrastructure?

Join Martin Taylor, Deputy CEO and Co-Founder of cloud contact centre technology leader Content Guru, to discover how to:

• Meet citizens on their own terms – wherever, whenever, and via whatever channel they prefer
• Continually improve citizen journeys through 360-degree, data-driven insights
• Empower frontline service staff, while enabling intuitive self-service, through the power of Intelligent Automation
• Deliver seamless resolutions on the first contact, using Unified Communications tools to create a fully joined-up organisation