30% of consumers say not being able to reach a real human is the most frustrating part of a bad customer service experience.1 40% of customers prefer talking to a real person over the phone.2
Personable, empathetic interactions build brand loyalty. Your contact centre agents hold the key to long-term repeat revenue. Are you giving them the tools they need to succeed? Intelligent automation has the power to supercharge your agents’ performance. With capabilities ranging from AI-backed routing, to intelligent scripting and data pop-ups, automation enables agents to deliver superhuman customer service, supported by machine learning.
Sign up for the event and join Content Guru’s speaker session at Customer Focused Contact Centres to find out how to automate the human connection in your contact centre.