From UCaaS to CCaaS: Transitioning to Higher Value
The Customer Experience marketplace has changed. Unprecedented disruption has caused a greater global economic decline than that seen during the 2008 financial crisis. With deep recession on the horizon, channel partners aiming to thrive must supply value that is strategic to their customers’ needs, or risk lower margins and a lack of buyer engagement in the months ahead.
Transitioning from UCaaS to CCaaS allows channel partners to tap into their customers’ urgent investment priority – the consumer-facing front line, rather than the back office. It’s time to step up and provide customers with the functionality and versatility they need to become industry leaders in CX delivery. With Europe’s leading CCaaS solution, and a flexible partner programme, Content Guru will empower you to thrive in an exciting, high-value, high-margin segment. Join Content Guru and Comms Business to discover how to make 2021 the year you deliver new strategic value to your customers.