Channel Live Virtual

March 3rd 2021 - March 4th 2021

Don’t Believe the Hype! Practical and Useful AI in the Real World

Artificial Intelligence: the technology of tomorrow that everyone’s talking about. But what practical steps can organisations take towards making AI a reality? And are there really any uses for AI that can improve CX right now?

The answer to that question is a resounding yes! The contact centre industry is fraught with misconceptions about the immediate value of harnessing AI. Many Channel Partners have resisted adding Artificial Intelligence to their CX offering because of its reputation as both expensive and complex. However, the real value of AI is in its ability to take the strain off of your customers’ operations, to deliver slicker end user experiences, and to allow your clients to exponentially enhance their CX service standards, at a fraction of the cost of hiring additional resource.

Join Content Guru to explore how AI is being used in the contact centre space right now. Discover how to bring AI technology into the customer journey with just a few simple steps, and make a tangible difference to your clients’ efficiency and growth in the current and future economic environment.


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