CCW Asia

March 2nd 2020 - March 5th 2020

Today’s customers are digital. In a bid to meet evolving customer expectations and to prepare for a digital future, contact centers in Asia are actively working on strengthening and operationalizing their transformation roadmap.

As the region’s #1 contact center event,  Customer Contact Week Asia 2020 will provide the region’s contact center leaders with actionable insights on building the contact center of the future through 4 focused tracks on “AI & Digitization”, ”Automation & Operational Excellence”, “Digital Customer Care & Experience” and “Service & Quality Transformation”.

Featuring more than 40 case studies, the 11th edition will highlight how contact centers leaders can drive continuous value-add to their organisation by delivering a high-performing and customer-centric engagement hub.

Location

Bayfront Avenue, Sands Expo & Convention Centre, Singapore

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