“EDF Energy has maintained a strong working relationship with Content Guru since 2008, when the company initially leveraged the storm platform’s automated contact center and mass alerting capabilities. We needed to deliver our automated renewal service on a tight timescale, and other providers were unable to satisfy this—or to provide a cost-effective solution.
Content Guru exceeded our expectations by delivering the project end-to-end in less than a month, enabling us to go live with a service that’s set to save our customers—and our agents — 280,000 hours throughout 2015. We now deliver a more efficient service to our customers making it easier for them to renew their gas and electricity tariffs.”
Telephony Optimization Manager,