Bracknell-based pioneer in cloud communications solutions, Redwood Technologies Group, has been named as a finalist for “Best Use of Innovation & Technology” at the Thames Valley Business Awards.
The Awards, covering the UK’s Thames Valley region, highlight the achievements of businesses and their economic, charitable and cultural contribution to local communities. The winners will be announced on 28th November 2019 at a ceremony at the Madejski Stadium in Reading, Berkshire.
The Group was shortlisted for its storm® SPEAK™:ASR Automated Speech Recognition (ASR) module, powered by AI toolset brain®. Content Guru’s SPEAK™:ASR module is overlaid with Natural Language Processing (NLP), a form of Artificial Intelligence (AI) that analyses natural, unstructured dialogue to draw contextual meaning and understand language the way humans do. This is used to provide a seamless and stress-free experience for both contact centre agents and customers.
Martin Taylor, Deputy CEO of Redwood Technologies Group said: “It is great news that Redwood Technologies Group has been shortlisted for another year at the Thames Valley Business Awards. There are many good reasons why this region is dubbed the ‘Silicon Valley of the UK’, and I am proud that the Group is being recognised for our market-leading developments in intelligent automation. I am really looking forward to the awards ceremony, and I wish the other finalists the best of luck.”