Content Guru, a pioneer in cloud communication solutions, has been named as a finalist for “The Platform Award” at the World Communication Awards 2019.
The awards, now in their 21st year, recognise innovation and excellence for global telecoms. “The Platform Award” is given to the telecoms operator or service provider that has the best platform strategy. The winner will be announced at a ceremony at the De Vere Grand Connaught Rooms in Central London on 30th October 2019.
Content Guru evolves the way organisations communicate, enabling them to transform their customer and agent experience. Its multi-award-winning cloud platform, storm®, powers one of the world’s largest and most versatile cloud contact centre solutions, delivering true blended omni-channel routing, intelligent automation, unrivalled scalability and rich integration to hundreds of third-party systems.
With customer service now being the key differentiator for organisations, Content Guru’s mission is to enable organisations to deliver a superior contact centre experience for customers and agents.
Martin Taylor, Deputy CEO of Content Guru, said: “Content Guru is delighted to reach the finals of the World Communication Awards. Our storm platform powers the contact centres of hundreds of organisations across the globe, and it is great to be recognised for our success in helping organisations achieve superior Customer Engagement and Experience.”