Omni-channel cloud communications pioneer, Content Guru, is bringing its bespoke contact centre solutions to the Call Centre & Customer Services Summit.
The Summit brings together buyers and suppliers in the contact centre industry to share the latest and greatest products and services. It takes place on 29th-30th April at the Radisson Blu Hotel, London Stansted.
Content Guru will provide one-to-one consultations to explain how their flexible, cloud-based solutions can meet individual businesses’ needs. The company will meet with representatives from local authorities, retail, transport, utilities, police and housing. The sessions will cover how Content Guru can provide bespoke solutions for each organisation’s specific customer service needs.
The CC&CS Summit is a valuable opportunity to learn how storm®, Content Guru’s customer engagement platform, can transform a contact centre. storm’s omni-channel scalability enables businesses to meet customer demand at any time through any device, even at peak periods. It empowers agents to improve customer service by providing them with an easy-to-use portal and instant access to all relevant data.
Edward Winfield, Global Partnership Director at Content Guru, said: “Research shows that 95.7% of contact centre professionals view customer satisfaction as a very important metric. Here at Content Guru, we are experts in helping businesses provide a better experience for customers. We are pleased to have this opportunity to share our product with companies for whom it could benefit.”