Keep up with Customer Demands

Your customers want to know that they can reach you anywhere, at any time, from any device. They expect personalised interactions. And they want you to connect them to the information they need – when they need it. At Content Guru, we equip you with the tools to meet the requirements of users and deliver the best customer experience.

Keep up with Customer Demands

Ensure customers can reach the contact centre 24/7, whatever the demand.

Get unparalleled insight into customer engagement.

Give agents the information they need for efficient, tailored interactions.

Ensure customers are automatically routed to the right agent or automated response.

Complex Communications. Simple Interactions.

The storm® platform has been developed and continually refined to help facilitate the best customer experience. Our innovations exist to enhance every interaction that customers have with your organisation.

Complex Communications. Simple Interactions

Solutions

Cloud Contact Centre

The storm® platform scales to handle any demand, so customers can always get through to you – and its omni-channel capability means they can contact you on virtually any device.

Integration

By unifying your existing systems and databases in a single platform, we create a complete view of the customer that allows agents to personalise – and enhance – every interaction.

Knowledge Management

Simplify the complexity of customer interactions. Integrate with leading CRM platforms or use the streamlined storm® Customer Knowledge System (CKS®) to turn customer data into customer engagement.

Reporting

Gain unparalleled insight into your engagement operations with storm® VIEW™. Use our statistical analysis tools to refine and improve service and reduce response times.

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