Cost-efficient engagement

Your organisation’s cost efficiency rests on the experiences of your customers and your staff. We allow you to combat the cost-escalating combination of inefficient processes, poor service and high staff attrition by inspiring agent and customer loyalty. Use key WFO insights to optimise scheduling and staffing for consistent customer engagement, and empower your contact centre agents to deliver the excellent service that retains customers.

Cost-efficient engagement

Transform efficiency by managing your workforce and assets better than ever.

Boost staff retention by improving the agent experience.

Deliver customer experience that inspires loyalty.

Drive down costs by driving up customer and workforce engagement.

Achieve more. Spend less.

The storm® platform gives you the insights needed to optimise your Customer Engagement Hub. Ensure that shifts are always correctly manned and that agents have instant access to the data that keeps customer engagement at its highest level. Use intelligent automation to free up human agents for high-priority tasks. By delivering the superior contact centre experiences that retain staff and customers, you achieve a more profitable organisation with us.

Achieve more. Spend less.

Solutions

Cloud Contact Centre

The storm® platform scales to handle any demand, so customers can always get through to you – and its omni-channel capability means they can contact you on virtually any device.

Integration

By unifying your existing systems and databases in a single platform, we create a complete view of the customer that allows agents to personalise – and enhance – every interaction.

Knowledge Management

Simplify the complexity of customer interactions. Integrate with leading CRM platforms or use the streamlined storm® Customer Knowledge System (CKS®) to turn customer data into customer engagement.

Reporting

Gain unparalleled insight into your engagement operations with storm® VIEW™. Use our statistical analysis tools to refine and improve service and reduce response times.

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