{"id":6103,"date":"2026-10-22T14:02:04","date_gmt":"2026-10-22T14:02:04","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/nl-nl\/?post_type=resource&p=6103"},"modified":"2026-10-22T14:02:05","modified_gmt":"2026-10-22T14:02:05","slug":"content-guru-opgenomen-in-het-gartner-magic-quadrant-2026-voor-contact-center-as-a-service-ccaas","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/blogs\/content-guru-opgenomen-in-het-gartner-magic-quadrant-2026-voor-contact-center-as-a-service-ccaas\/","title":{"rendered":"Content Guru opgenomen in het Gartner\u00ae Magic Quadrant\u2122 2026 voor Contact Center as a Service (CCaaS)"},"content":{"rendered":"\n\n
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Blogs<\/div>\n

Content Guru opgenomen in het Gartner\u00ae Magic Quadrant\u2122 2026 voor Contact Center as a Service (CCaaS)<\/h1>\n
Published: oktober 22nd 2026<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Het Gartner\u00ae<\/sub> Magic Quadrant\u2122 voor Contact Center as a Service (CCaaS) 2026 is gepubliceerd en biedt waardevolle inzichten in de huidige staat van de CCaaS-markt.<\/p>\n

Voor het twaalfde opeenvolgende jaar is Content Guru opgenomen in het Gartner\u00ae<\/sub> Magic Quadrant\u2122 voor CCaaS. Content Guru gelooft dat deze erkenning voortkomt uit de veerkracht en stabiliteit van het storm\u00ae<\/sub> CCaaS-platform, de ondersteuning van kritieke nationale infrastructuur en de flexibiliteit van de brain\u00ae<\/sub> AI-orkestratielaag.<\/p>\n

Het Gartner\u00ae<\/sub> Magic Quadrant\u2122 biedt een visuele vergelijking van technologieaanbieders binnen snelgroeiende markten waarin onderscheidend vermogen duidelijk zichtbaar is. Leveranciers worden ingedeeld als Niche Players, Visionaries, Challengers of Leaders.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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De AI achter kritieke momenten<\/h3>\n

Ook dit jaar realiseerde Content Guru opnieuw een groei met dubbele cijfers, voornamelijk gedreven door de toenemende vraag naar AI-oplossingen. De brain\u00ae<\/sub> AI-orkestratielaag stelt organisaties in staat flexibel te schakelen tussen verschillende AI-modellen en aanbieders, afhankelijk van de toepassing en de behoeften van de organisatie. Content Guru gelooft dat deze flexibele aanpak, gecombineerd met AI-gestuurde Machine Agents, de innovatiekracht van het bedrijf binnen het CX AI-domein onderstreept.<\/p>\n

Naast technologische innovatie blijft Content Guru uitblinken in betrouwbaarheid en beveiliging. Content Guru is de enige CCaaS-aanbieder die het FedRAMP \u2018Class D\u2019 (voorheen \u2018High Impact\u2019) beveiligingsniveau heeft behaald, de hoogste beveiligingsnorm voor cloudservices van de Amerikaanse overheid. Dankzij strenge beveiligingsmaatregelen en een onge\u00ebvenaarde platformbeschikbaarheid van 99,999%+ ondersteunt storm\u00ae<\/sub> zowel wereldwijde ondernemingen als organisaties binnen kritieke nationale infrastructuur.<\/p>\n

Een vertrouwde partner<\/h3>\n

Content Guru is een toekomstgerichte leverancier die voortbouwt op zijn flexibele AI-aanbod, integraties met digitale klanten en de veiligheid en veerkracht van het storm\u00ae<\/sub>-platform.<\/p>\n

\u201cWij geloven dat onze deelname in het Gartner\u00ae<\/sub> Magic Quadrant\u2122 voor CCaaS, voor het twaalfde achtereenvolgende jaar, onze bewezen staat van dienst weerspiegelt in het leveren van grootschalige en complexe implementaties voor \u2019s werelds grootste organisaties, waaronder organisaties binnen kritieke nationale infrastructuur, waar continue beschikbaarheid essentieel is,\u201d aldus Sean Taylor, CEO van Content Guru.<\/p>\n

\u201cDeze positieve ontwikkeling zien we ook terug in onze resultaten. De eerste drie kwartalen van dit jaar hebben geleid tot de sterkste verkoopresultaten in onze geschiedenis, terwijl we onze wereldwijde groei verder versnellen. Nu organisaties steeds vaker menselijke en digitale diensten combineren, ondersteunen wij onze klanten als betrouwbare AI-partner tijdens elke fase van hun AI-traject, zodat zij de beste ervaringen kunnen leveren op de momenten die er echt toe doen.\u201d<\/p>\n

\"Gartner<\/h3>\n

Inspelen op de uitdagingen van Customer Experience<\/h3>\n

Content Guru blijft inspelen op de belangrijkste uitdagingen binnen de Customer Experience-markt. Toonaangevende AI-oplossingen, flexibele serviceorkestratie en een hoog niveau van beveiliging en betrouwbaarheid vormen de basis van een ambitieuze visie op de toekomst van Customer Experience.<\/p>\n

Download hieronder uw gratis exemplaar van het Gartner\u00ae<\/sub> Magic Quadrant\u2122 2026 voor Contact Center as a Service-rapport.<\/strong><\/p>\n

Download hier<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Gartner\u00ae<\/sub><\/span>, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, 19. October 2026.<\/p>\n

GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/i><\/p>\n

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru.<\/i><\/p>\n

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/i><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

Voor het twaalfde opeenvolgende jaar is Content Guru opgenomen in het Gartner\u00ae Magic Quadrant\u2122 voor CCaaS. <\/p>\n","protected":false},"featured_media":5521,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[50],"resource_topic":[44,45],"resource_type":[5],"resource_folder":[73],"class_list":["post-6103","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-tech-media-telecom","resource_topic-digitale-transformatie","resource_topic-overstappen-naar-de-cloud","resource_type-blogs"],"acf":[],"yoast_head":"\nContent Guru opgenomen in het Gartner\u00ae Magic Quadrant\u2122 2026 voor Contact Center as a Service (CCaaS)<\/title>\n<meta name=\"description\" content=\"Voor het twaalfde opeenvolgende jaar is Content Guru opgenomen in het Gartner\u00ae Magic Quadrant\u2122 voor CCaaS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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