{"id":5693,"date":"2026-04-13T14:14:07","date_gmt":"2026-04-13T14:14:07","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/nl-nl\/?post_type=resource&#038;p=5693"},"modified":"2026-04-13T14:37:09","modified_gmt":"2026-04-13T14:37:09","slug":"2026-gartner-ccaas-voice-of-the-customer","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/whitepapers\/2026-gartner-ccaas-voice-of-the-customer\/","title":{"rendered":"2026 Gartner\u00ae CCaaS Voice of the Customer"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block notranslate no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>2026 Gartner\u00ae CCaaS Voice of the Customer<\/h1>\n                <div class=\"publish-date\">Published: april 13th 2026<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block notranslate no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\"><strong>Download het rapport<\/strong><\/h2>\n<p data-pm-slice=\"1 1 []\">Content Guru is een leverancier van omnichannel cloud contactcenter oplossingen die organisaties helpt om optimale klantinteractie en -ervaring te bieden.<\/p>\n<p data-pm-slice=\"1 1 []\">Gartner, Inc. levert bruikbare en objectieve inzichten aan executives en hun teams.<\/p>\n<p data-pm-slice=\"1 1 []\">De \u201cVoice of the Customer\u201d is een rapport waarin reviews van Gartner Peer Insights worden samengebracht en vertaald naar inzichten voor IT-beslissers.<\/p>\n<p data-pm-slice=\"1 1 []\">Content Guru heeft de hoogste algemene score behaald op het gebied van \u2018<strong>bereidheid om aan te bevelen<\/strong>\u2019, waarbij 98% van de klanten die een review hebben achtergelaten aangeeft Content Guru te zullen aanbevelen, volgens het 2026 Gartner<sup><sub>\u00ae<\/sub><\/sup> CCaaS Voice of the Customer-rapport.<\/p>\n<p data-pm-slice=\"1 1 []\">Het Gartner Peer Insights-reviewplatform publiceerde 2.120 beoordelingen in de periode van 18 maanden tot en met december 2025. Deze data vormde de basis voor het uiteindelijke Voice of the Customer-rapport.<\/p>\n<p>&nbsp;<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1178\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><em>Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 27 februari 2026<\/em><\/p>\n<p><em>Gartner en Peer Insights zijn handelsmerken van Gartner, Inc. en\/of haar gelieerde ondernemingen.<\/em><\/p>\n<p><em>De content van Gartner Peer Insights bestaat uit meningen van individuele eindgebruikers, gebaseerd op hun eigen ervaringen met de leveranciers die op het platform worden vermeld. Deze content mag niet worden opgevat als feitelijke verklaringen en vertegenwoordigt evenmin de standpunten van Gartner of haar gelieerde ondernemingen. Gartner onderschrijft geen enkele leverancier, product of dienst die in deze content wordt genoemd en geeft geen enkele garantie, expliciet of impliciet, met betrekking tot deze content, inclusief de juistheid of volledigheid ervan, noch enige garantie van verhandelbaarheid of geschiktheid voor een bepaald doel.<\/em><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru heeft de hoogste algemene score behaald op het gebied van \u2018bereidheid om aan te bevelen\u2019, waarbij 98% van de klanten die een review hebben achtergelaten aangeeft Content Guru te zullen aanbevelen, volgens het 2026 Gartner\u00ae CCaaS Voice of the Customer-rapport.<\/p>\n","protected":false},"featured_media":5517,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46],"resource_type":[4],"resource_folder":[70],"class_list":["post-5693","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-toonaangevend-cx-ai","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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