{"id":5087,"date":"2025-08-12T13:22:20","date_gmt":"2025-08-12T13:22:20","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/nl-nl\/?post_type=resource&#038;p=5087"},"modified":"2025-08-15T13:29:50","modified_gmt":"2025-08-15T13:29:50","slug":"content-guru-en-together-winnen-machine-learning-ai-project-2025","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-en-together-winnen-machine-learning-ai-project-2025\/","title":{"rendered":"Content Guru en Together winnen \u201cMachine Learning \/ AI Project of the Year\u201d bij de 2025 Digital Technology Leaders Awards"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Nieuws<\/div>\n                                <h1>Content Guru en Together winnen \u201cMachine Learning \/ AI Project of the Year\u201d bij de 2025 Digital Technology Leaders Awards<\/h1>\n                <div class=\"publish-date\">Published: augustus 12th 2025<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>Content Guru, de toonaangevende wereldwijde leverancier van cloudgebaseerde Customer Experience (CX) en contactcenter technologie, en Together, een toonaangevende kredietverstrekker en vastgoedfinanciering die gespecialiseerd is in commerci\u00eble en complexe persoonlijke hypotheken, zijn bekroond met de prestigieuze onderscheiding \u201cMachine Learning \/ AI Project of the Year\u201d tijdens de Digital Technology Leaders Awards 2025. Deze erkenning onderstreept het voortdurende succes van het AI-project van Together, dat wordt aangedreven door de storm<sub>\u00ae<\/sub> RTAS\u2122 (Real-time Transcription &amp; Summarisation) mogelijkheden van Content Guru.<\/p>\n<p>Sinds 1974 ondersteunt Together klanten met complexe en gespecialiseerde hypotheken en lening en heeft het een kredietportefeuille van \u00a3 7,8 miljard. Door voort te bouwen op zijn langdurige samenwerking met Content Guru heeft Together het vastleggen en verwerken van informatie tijdens klantbeoordelingsgesprekken gestroomlijnd. Voorheen was dit een handmatige en tijdrovende taak, maar nu worden samenvattingen van agenten direct gegenereerd met storm<sub>\u00ae<\/sub> RTAS\u2122, wat leidt tot een vermindering van 50% in de gemiddelde afhandelingstijd (AHT) en tegelijkertijd zorgt voor een hogere kwaliteit en grotere effici\u00ebntie van het personeel in zowel de verkoop- als de acceptatieteams.<br \/>\nHet project heeft met name de ervaring voor zowel klanten als medewerkers verbeterd: adviseurs kunnen nu meer tijd besteden aan contact met klanten, nieuwe medewerkers kunnen sneller aan de slag en de toegankelijkheid voor werknemers is verbeterd, met name voor collega&#8217;s met gehoorproblemen, doordat elk woord nauwkeurig wordt vastgelegd en gecategoriseerd, zelfs in rumoerige omgevingen.<\/p>\n<p>Eerder dit jaar werd het project ook bekroond met een CCA Global Excellence Award voor \u2018Best Use of AI &amp; Automation\u2019.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5112 aligncenter\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/08\/image-5.png\" alt=\"\" width=\"1024\" height=\"178\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/08\/image-5.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/08\/image-5-300x52.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/08\/image-5-768x134.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin no-padding has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                                            <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>&nbsp;<\/p>\n<p>\u201cDit project heeft de manier waarop we onze klanten en collega&#8217;s ondersteunen ingrijpend veranderd, waardoor we snellere, nauwkeurigere en toegankelijkere service kunnen bieden dan ooit tevoren\u201d, aldus Alex Lewis, Unified Communications Engineer bij Together. \u201cHet is fantastisch om te zien dat ons succes opnieuw wordt erkend, en we zijn verheugd om voort te bouwen op dit momentum om in de toekomst nog meer waarde te cre\u00ebren via onze samenwerking met Content Guru.\u201d<\/p>\n<p>\u201cAI-innovatie kan meetbare resultaten opleveren en tegelijkertijd mensen centraal blijven stellen in het proces\u201d, aldus Martin Taylor, medeoprichter en adjunct-CEO bij Content Guru. \u201cTogether heeft laten zien wat er vandaag de dag echt mogelijk is wanneer AI wordt toegepast in het contactcenter: het cre\u00ebren van activiteiten die effici\u00ebnter, inclusiever en uiteindelijk menselijker zijn.\u201d<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Sinds 1974 ondersteunt Together klanten met complexe en gespecialiseerde hypotheken en lening en heeft het een kredietportefeuille van \u00a3 7,8 miljard. Door voort te bouwen op zijn langdurige samenwerking met Content Guru heeft Together het vastleggen en verwerken van informatie tijdens klantbeoordelingsgesprekken gestroomlijnd.<\/p>\n","protected":false},"featured_media":1491,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[71],"class_list":["post-5087","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-nieuws"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Content Guru en Together winnen \u201cMachine Learning \/ AI Project of the Year\u201d<\/title>\n<meta name=\"description\" content=\"Sinds 1974 ondersteunt Together klanten met complexe en gespecialiseerde hypotheken en lening en heeft het een kredietportefeuille van \u00a3 7,8 miljard.\" \/>\n<meta name=\"robots\" content=\"index, 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