{"id":4364,"date":"2025-02-27T13:21:52","date_gmt":"2025-02-27T13:21:52","guid":{"rendered":"https:\/\/contentguru.wpenginepowered.com\/nl-nl\/?post_type=resource&#038;p=4364"},"modified":"2026-02-19T11:58:01","modified_gmt":"2026-02-19T11:58:01","slug":"is-jouw-contactcenter-klaar-voor-de-toekomst","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/whitepapers\/is-jouw-contactcenter-klaar-voor-de-toekomst\/","title":{"rendered":"Is jouw contactcenter klaar voor de toekomst?"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block notranslate no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>Is jouw contactcenter klaar voor de toekomst?<\/h1>\n                <div class=\"publish-date\">Published: februari 27th 2025<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block notranslate no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\"><strong>Whitepaper<\/strong><\/h2>\n<p data-pm-slice=\"1 1 []\">Technologie en klantcontact gaan hand in hand. Maar welke stappen moet je nu nemen om de technologische ontwikkelingen toe te passen binnen je contactcenter om klaar te zijn voor de toekomst?<\/p>\n<p>Voor veel organisaties is het realiseren van een flexibele klantenservice een enorme worsteling. Het contactcenter wil investeren in goede tools om businessdoelen zoals een hogere NPS, meer conversie te realiseren. IT daarentegen wil juist de kosten verlagen, afrekenen met legacy en meer aandacht voor privacy en security \u2013 zaken die de consument steeds belangrijker gaat vinden.<\/p>\n<p>Download nu de whitepaper en lees alles over een nieuwe kijk op IT binnen klantcontact en hoe je deze op de agenda kan krijgen bij de directie.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><\/p>\n<form id=\"mktoForm_1179\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Hoe gaat technologie en klantcontact hand in hand?<\/p>\n","protected":false},"featured_media":5517,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46],"resource_type":[4],"resource_folder":[70],"class_list":["post-4364","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-toonaangevend-cx-ai","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Is jouw contactcenterklaar voor de toekomst?<\/title>\n<meta name=\"description\" content=\"Hoe gaat technologie en klantcontact hand in hand en hoe ziet de innovatie-agenda van de contactcentermanager eruit?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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