{"id":4362,"date":"2025-02-27T11:35:53","date_gmt":"2025-02-27T11:35:53","guid":{"rendered":"https:\/\/contentguru.wpenginepowered.com\/nl-nl\/?post_type=resource&#038;p=4362"},"modified":"2025-02-27T11:35:55","modified_gmt":"2025-02-27T11:35:55","slug":"vergo","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/succesverhalen\/vergo\/","title":{"rendered":"Vegro"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block notranslate no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Succesverhalen<\/div>\n                                <h1>Vegro<\/h1>\n                <div class=\"publish-date\">Published: februari 27th 2025<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block notranslate no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\">Download hier de Klantcase<\/h2>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\"><\/div>\n<\/div>\n<p data-pm-slice=\"1 1 []\">Met storm werd in een oogopslag duidelijk met welke wachttijden de klanten van Vegro eigenlijk te maken hadden. Die nieuwe informatie riep ook vragen op: hoe kan iemand zo weinig gesprekken gedaan hebben en waar komt die lange nawerktijd vandaan? Voor Carmen Chielie, klantcontact Manager, was het in het begin een zoektocht: waar moet ik eigenlijk naar kijken? Wat wil ik nu eigenlijk weten over deze afdeling? Lees meer over deze zoektocht in de klantcase van Vegro.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><\/p>\n<form id=\"mktoForm_1175\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Door de snelle vergrijzing en door wettelijke veranderingen in het zorgstelsel kreeg Vegro het steeds drukker, terwijl het ontbrak aan technologie en managementinformatie rond klantcontact.<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[55],"resource_topic":[36,44,42],"resource_type":[13],"resource_folder":[72],"class_list":["post-4362","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-utilities","resource_topic-de-beste-customer-experience","resource_topic-digitale-transformatie","resource_topic-integraties-oplossingen-op-maat","resource_type-succesverhalen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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