{"id":4360,"date":"2025-02-27T11:29:30","date_gmt":"2025-02-27T11:29:30","guid":{"rendered":"https:\/\/contentguru.wpenginepowered.com\/nl-nl\/?post_type=resource&#038;p=4360"},"modified":"2025-02-27T11:30:35","modified_gmt":"2025-02-27T11:30:35","slug":"chubb","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/succesverhalen\/chubb\/","title":{"rendered":"Chubb"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block notranslate no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Succesverhalen<\/div>\n                                <h1>Chubb<\/h1>\n                <div class=\"publish-date\">Published: februari 27th 2025<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-quote-slider toast-block notranslate no-margin no-padding\"> \n\n        \n\n\n    <div class=\"quote-slider-area\">\n\n                    <div class=\"quote-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n        \n        <div class=\"container\">\n\n            <div class=\"quote-slider\">\n                                    <div class=\"quote\">\n                        <div class=\"quote-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/chubb_high_res_social-2.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/chubb_high_res_social-2.jpg 800w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/chubb_high_res_social-2-300x300.jpg 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/chubb_high_res_social-2-150x150.jpg 150w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/chubb_high_res_social-2-768x768.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/div>\n                        <div class=\"quote-content\"><p data-pm-slice=\"1 1 []\">\u201c<em>Omdat storm werkt \u2018via de cloud\u2019 konden we de oplossing snel implementeren en al onze nieuwe locaties uitrusten met multichannel-communicatievoorzieningen in slechts enkele weken in plaats van meerdere maanden. Met dit platform kun je op intu\u00eftieve wijze nieuwe diensten opzetten en dat vergemakkelijkt elk aspect van de migratie, van het opzetten van geheel nieuwe locaties zonder hardware tot het snel defini\u00ebren van de volledige routering voor de contactcenters. Al onze contactcenters zijn tevens met elkaar verbonden via de cloud en we kunnen het hele systeem beheren vanaf \u00e9\u00e9n locatie. Hierdoor kunnen we flexibel tegemoetkomen aan de veranderende behoeften van onze klanten.\u201d<\/em><\/p>\n<\/div>\n                        <div class=\"quote-author\">Chubb\u00a0Fire\u202f&amp;\u202fSecurity<\/div>\n                        <div class=\"quote-author-position\">ICT-projectmanager<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"quote-slider-controls\"><\/div>\n\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block notranslate no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\">Download hier de Klantcase<\/h2>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\">\n<article><\/article>\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<p data-pm-slice=\"1 1 []\">Het bestaande contactcenter maakte gebruik van ter plekke ge\u00efnstalleerde communicatieapparatuur.<\/p>\n<p>Chubb had daardoor te maken met aanzienlijke investeringen toen het bedrijf besloot om contactcenters op te zetten op zes afzonderlijke nieuwe locaties, die bovendien niet effectief konden samenwerken. Chubb heeft daarom gekozen voor een storm-oplossing voor een cloud contactcenter, die snel kon worden ge\u00efmplementeerd op alle locaties. De bestaande bedrijfstelefooncentrale werd gemigreerd naar een cloud-omgeving en slimme functionaliteit voor geautomatiseerde toekenning van oproepen (Intelligent Automated Contact Distribution, iACD<sub>\u00ae<\/sub>) werd toegepast op alle locaties. Door te voorzien in lokale nummers voor SMS- en spraakoproepen en door routering op basis van locatie te gebruiken voor contacten via internet, stelt de storm-oplossing Chubb in staat om op lokaal niveau contacten te onderhouden met klanten. Dit verbetert de kwaliteit van de dienstverlening. Functionaliteit voor actuele en historische rapportages biedt gedetailleerd inzicht in de effectiviteit van elk centrum.<\/p>\n<\/article>\n<\/div>\n<\/div>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><\/p>\n<form id=\"mktoForm_1175\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Chubb Fire\u202f&#038;\u202fSecurity, een toonaangevende wereldwijde leverancier van beveiligings- en brandveiligheidssystemen voor bedrijven en de zware industrie.<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[56],"resource_topic":[38,36,44],"resource_type":[13],"resource_folder":[72],"class_list":["post-4360","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-detailhandel-reizen","resource_topic-csat-improvements","resource_topic-de-beste-customer-experience","resource_topic-digitale-transformatie","resource_type-succesverhalen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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