{"id":4353,"date":"2025-02-27T11:00:48","date_gmt":"2025-02-27T11:00:48","guid":{"rendered":"https:\/\/contentguru.wpenginepowered.com\/nl-nl\/?post_type=resource&p=4353"},"modified":"2025-02-27T11:31:53","modified_gmt":"2025-02-27T11:31:53","slug":"karcher","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/succesverhalen\/karcher\/","title":{"rendered":"K\u00e4rcher"},"content":{"rendered":"\n\n
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Succesverhalen<\/div>\n

K\u00e4rcher<\/h1>\n
Published: februari 27th 2025<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\u2018Next level customer care\u2019 met Vodafone Storm<\/strong><\/h2>\n

K\u00e4rcher Nederland, met 130 medewerkers (waarvan 12 bij customer care) en een hoofdvestiging in Made, heeft grote ambities. \u201cEen marktleider die zijn producten, maar ook reparatie, onderhoud en advies perfect op orde heeft en klanten ontzorgt met customer care van topniveau\u201d, definieert Jurgen van der Velden, Manager Supply Chain en Customer Care.<\/p>\n

Bieke Van Bavel, verantwoordelijk voor K\u00e4rchers customer care in Nederland, Belgi\u00eb, Zwitserland en Oostenrijk: \u201cOnze klanten zijn voor 60 procent consumenten, voor 40 procent bedrijven. Als we vooral die laatste categorie willen laten groeien, zullen we onder andere onze customer care nog beter op orde moeten hebben. Dat betekent 24\/7 bereikbaar zijn voor alle klantvragen voor, tijdens en na een aankoop. En dat met goed ge\u00efnformeerde medewerkers, die snel bij info over klanten en orders kunnen. Soepel, naadloos en snel.\u201d<\/p>\n

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Dat zijn ambities die het bedrijf sinds kort probeert te realiseren met Vodafone Storm, een cloudgebaseerde oplossing van Content Guru dat alle communicatiekanalen (telefoon,\u00a0e-mail,\u00a0chat,\u00a0social media) bundelt in \u00e9\u00e9n overzichtelijk systeem. \u201cIk wil volledig inzicht hebben in hoe we onze klanten ondersteunen\u201d, stelt Jurgen van der Velden. \u201cKwantitatief en kwalitatief: hoeveel klanten helpen we, wat zijn de issues en knelpunten, alles. En ik wil vooral kunnen sturen op methoden om klanten nog beter te ontzorgen, zowel in de adviesfase als bij de aankoop en de after-sales.\u201d<\/p>\n

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Wat heeft K\u00e4rcher met Vodafone Storm in huis gehaald? Ten eerste een aantal zeer praktische en krachtige modules, zoals\u00a0VIEW,\u00a0een krachtige rapportagetool\u00a0met een\u00a0verscheidenheid aan managementinformatie.\u00a0Ook heeft Storm\u00a0effici\u00ebnte, flexibele installatie- en beheermogelijkheden zoals het aanmaken van nieuwe gebruikers en gebruikersgroepen, wachtrijen, prioriteiten, skills en gespreksbehandelingen.<\/p>\n

Lees het hele artikel op Vodafone.nl <\/u><\/strong><\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

\u201cEen marktleider die zijn producten, maar ook reparatie, onderhoud en advies perfect op orde heeft en klanten ontzorgt met customer care van topniveau\u201d, definieert Jurgen van der Velden, Manager Supply Chain en Customer Care. <\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"resource_industry":[56],"resource_topic":[36],"resource_type":[13],"resource_folder":[72],"class_list":["post-4353","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-detailhandel-reizen","resource_topic-de-beste-customer-experience","resource_type-succesverhalen"],"acf":[],"yoast_head":"\nKarcher - Content Guru<\/title>\n<meta name=\"description\" content=\"K\u00e4rcher Nederland, met 130 medewerkers (waarvan 12 bij customer care) en een hoofdvestiging in Made, heeft grote ambities.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/middelen\/succesverhalen\/karcher\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Karcher - 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