{"id":4347,"date":"2025-02-26T20:14:38","date_gmt":"2025-02-26T20:14:38","guid":{"rendered":"https:\/\/contentguru.wpenginepowered.com\/nl-nl\/?post_type=resource&#038;p=4347"},"modified":"2026-02-19T11:58:21","modified_gmt":"2026-02-19T11:58:21","slug":"isg-contact-center-advanced-buyers-guide","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/whitepapers\/isg-contact-center-advanced-buyers-guide\/","title":{"rendered":"2024 ISG Research Contact Center Advanced Buyers Guide"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block NOTRANSLATE no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>2024 ISG Research Contact Center Advanced Buyers Guide<\/h1>\n                <div class=\"publish-date\">Published: februari 26th 2025<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block NOTRANSLATE no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <header class=\"flex space-x-4\">\n<div class=\"space-y-2\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<h2 data-pm-slice=\"1 1 []\">Download het rapport<\/h2>\n<\/article>\n<\/div>\n<\/header>\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<p data-pm-slice=\"1 1 []\">Wij zijn verheugd dat we door brancheanalist ISG Research worden erkend als \u2018Exemplary Vendor\u2019 in de Contact Center Advanced Buyers Guide 2024!<\/p>\n<p>Content Guru staat in de top 5 van leveranciers, zowel op het gebied van product- als customer experience (CX). Ook zijn we de nummer 1 leverancier op het gebied van beheersbaarheid, vanwege de sterke privacy- en beveiligingsmogelijkheden van het platform en effici\u00ebnt beheer.<\/p>\n<p>ISG (<a href=\"https:\/\/www.isg-one.com\" target=\"_self\" rel=\"noopener noreferrer nofollow\">Information Services Group<\/a>) (Nasdaq: III) is een toonaangevend wereldwijd technologieonderzoeks- en adviesbureau. Als vertrouwde zakenpartner voor meer dan 900 klanten, waaronder meer dan 75 van &#8217;s werelds top 100 ondernemingen, zet ISG zich in om bedrijven, organisaties in de publieke sector en dienstverleners en technologieleveranciers te helpen operationele hoogstaande kwaliteit en snellere groei te bereiken. De ISG Buyers Guide\u2122 voor Contact Center omvat de fundamentele services die nodig zijn voor managen van contactcenters, samen met de extra mogelijkheden die nodig zijn om het contactcenter te verenigen met zakelijke CX-teams.<\/p>\n<p>Dit rapport is niet langer beschikbaar<\/p>\n<\/article>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Met de hoogste score op het gebied van beheersbaarheid is Content Guru opnieuw benoemd als &#8216;Exemplary Vendor&#8217; in de 2024 ISG Research Buyers Guide.<\/p>\n","protected":false},"featured_media":5518,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46],"resource_type":[4],"resource_folder":[70],"class_list":["post-4347","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-toonaangevend-cx-ai","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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