{"id":2627,"date":"2023-08-09T10:26:17","date_gmt":"2023-08-09T10:26:17","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2627"},"modified":"2026-09-15T14:11:44","modified_gmt":"2026-09-15T14:11:44","slug":"content-guru-geplaatst-in-het-2023-gartner-magic-quadrant-for-contact-center-as-a-service","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-geplaatst-in-het-2023-gartner-magic-quadrant-for-contact-center-as-a-service\/","title":{"rendered":"Content Guru opgenomen in het 2023 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service\u00a0"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Nieuws<\/div>\n                                <h1>Content Guru opgenomen in het 2023 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service\u00a0<\/h1>\n                <div class=\"publish-date\">Published: augustus 9th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p data-pm-slice=\"1 1 []\"><strong>Bracknell (VK)\/ Den Haag (NL) \u2013 9<sup>th<\/sup> August 2023: <\/strong>Content Guru, \u00e9\u00e9n van &#8217;s werelds grootste leveranciers van cloud technologie voor contact centers en klantervaring (CX), heeft vandaag aangekondigd dat het is geplaatst in het Challengers-kwadrant van het 2023 Gartner<sub>\u00ae<\/sub> Magic Quadrant\u2122 voor Contact Center as a Service (CCaaS) 1 .<\/p>\n<p>In het Magic Quadrant 2023 werd gekeken naar de sterke punten van verschillende leveranciers. Op basis van de visie en uitvoering van elke leverancier plaatste Gartner ze in vier verschillende kwadranten.<\/p>\n<p>Het <strong>storm<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/strong>-platform van Content Guru is een gespecialiseerd CCaaS-platform en ondersteunt klanten die 100% uptime van het systeem nodig hebben.<\/p>\n<p>Sean Taylor, CEO van Content Guru merkte op: \u201cDit is het vierde achtereenvolgende jaar van Content Guru in dit Magic Quadrant. Met deze erkenning zijn we ook verheugd onze positie als Europa&#8217;s leidende CCaaS-leverancier te behouden en zijn we het enige bedrijf met een Europees hoofdkantoor dat in het rapport wordt erkend. De markt voor cloud contactcenters blijft sterk groeien en wordt een kerncomponent van de volgende generatie CX. De snelle acceptatie van generatieve AI in het afgelopen jaar om een \u200b\u200breeks intelligente geautomatiseerde diensten te bieden, heeft dit een nog spannendere markt gemaakt om deel van uit te maken.\u201d<\/p>\n<p>\u201cNaast ons werk dat AI-gestuurde diensten levert, zien we nog steeds een sterke verkoop van ons Customer Data Platform, een toegenomen acceptatie van &#8216;digitale klant&#8217;-diensten door verbinding met Internet of Things-apparaten zoals telezorg en het toegenomen innovatieve gebruik van digitale kanalen zoals video om interacties tussen klanten en bedrijven en organisaties in de publieke sector te verrijken.\u201d<\/p>\n<p><strong>Over Content Guru<\/strong><\/p>\n<p>Content Guru helpt organisaties met het bereiken van de beste klantervaring. De cloudoplossing, <strong>storm<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/strong>, zorgt ervoor dat verzoeken en problemen van klanten snel en nauwkeurig worden opgelost. <strong>storm<\/strong> cloud-services worden gebruikt door meer dan 1000 grote ondernemingen en organisaties in de publieke sector in meer dan 50 landen, en worden vertrouwd voor bedrijfskritische toepassingen door grote organisaties, zoals AXA, de NHS, Rakuten en de Amerikaanse overheid.<\/p>\n<p>Voor meer informatie, ga naar: <a href=\"https:\/\/www.contentguru.com\/\" target=\"_self\" rel=\"noopener noreferrer nofollow\"><u>https:\/\/www.contentguru.com\/nl<\/u><\/a> of volg ons @ContentGuruNL op Twitter.<\/p>\n<p><sup>1<\/sup>[Gartner<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span> Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake 8 August 2023.]<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guruis opgenomen in het Challengers quadrant van het 2023 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service (CCaaS).<\/p>\n","protected":false},"featured_media":5511,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[71],"class_list":["post-2627","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-nieuws"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2023 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<\/title>\n<meta name=\"description\" content=\"Content Guruis opgenomen in het Challengers quadrant 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