{"id":2525,"date":"2023-03-28T11:00:34","date_gmt":"2023-03-28T11:00:34","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=2525"},"modified":"2025-02-26T19:22:52","modified_gmt":"2025-02-26T19:22:52","slug":"content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/","title":{"rendered":"Content Guru is een ‘Strong Performer’ volgens de Forrester CCaaS evaluatie 2023"},"content":{"rendered":"\n\n
\n\n \n\n\n
\n
\n
Nieuws<\/div>\n

Content Guru is een ‘Strong Performer’ volgens de Forrester CCaaS evaluatie 2023<\/h1>\n
Published: maart 28th 2023<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n \n\n\n
\n
\n
\n
\n

Content Guru<\/a> heeft vandaag aangekondigd dat het toonaangevende analistenbureau Forrester<\/a> het heeft opgenomen in The Forrester Wave\u2122: Contact Center as a Service, Q1 2023.<\/strong> Het rapport erkend Content Guru en zijn storm\u00ae<\/sub><\/span><\/strong> CONTACT\u2122-oplossing als een ‘strong performer’ en noemde het vanwege zijn duidelijke visie op het aanbieden van omnichannel- en omnidata-oplossingen. Het rapport merkte op dat “Content Guru goed is voor middelgrote tot grote ondernemingen en internationale ondernemingen die belang hebben bij goede beschikbaarheid, schaalbaarheid en het hebben van complexe functionele eisen.\u201d<\/p>\n

Forrester’s onderzoek analyseerde 11 CCaaS-providers op 34 criteria. In 2023 werd Content Guru voor het eerst opgenomen in een Wave-rapport.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

\n\n \n\n\n
\n
\n
\n
\n

“Forrester is het nieuwste analistenbureau dat Content Guru erkent en we kijken er erg naar uit om deel uit te maken van de zeer invloedrijke CCaaS Wave”, aldus Martin Taylor, medeoprichter en plaatsvervangend CEO van Content Guru.<\/strong> \u201cDe kerncapaciteiten van storm<\/strong> zijn essentieel voor een groeiend aantal aanbieders in zowel de private als de publieke sector die rekenen op de erkende beschikbaarheid, die 99,999% betrouwbaarheid, hoge schaalbaarheid, AI en omnichannelfuncties aanbiedt. We voegen continu nieuwe mogelijkheden toe aan storm<\/strong> en kijken ernaar uit om ons groeiende klantenbestand te ondersteunen bij het leveren van toonaangevende klantcommunicatie.\u201d<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

Content Guru heeft aangekondigd dat het toonaangevende analistenbureau Forrester het heeft opgenomen in The Forrester Wave\u2122: Contact Center as a Service, Q1 2023.<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[71],"class_list":["post-2525","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-nieuws"],"acf":[],"yoast_head":"\nContent Guru uitgeroepen tot 'sterke presteerder'<\/title>\n<meta name=\"description\" content=\"Content Guru heeft aangekondigd dat het toonaangevende analistenbureau Forrester het heeft opgenomen in The Forrester Wave\u2122: Contact Center as a Service, Q1 2023.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Guru uitgeroepen tot 'sterke presteerder'\" \/>\n<meta property=\"og:description\" content=\"Content Guru heeft aangekondigd dat het toonaangevende analistenbureau Forrester het heeft opgenomen in The Forrester Wave\u2122: Contact Center as a Service, Q1 2023.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/\" \/>\n<meta property=\"og:site_name\" content=\"Nederlands\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ContentGuruLtd\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-26T19:22:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/ca31396d780b49607639dc6a5c3d20dd.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1096\" \/>\n\t<meta property=\"og:image:height\" content=\"617\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@cgchirp\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/middelen\\\/nieuws\\\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/middelen\\\/nieuws\\\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\\\/\",\"name\":\"Content Guru uitgeroepen tot 'sterke presteerder'\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/middelen\\\/nieuws\\\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/middelen\\\/nieuws\\\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2025\\\/02\\\/ca31396d780b49607639dc6a5c3d20dd.jpg\",\"datePublished\":\"2023-03-28T11:00:34+00:00\",\"dateModified\":\"2025-02-26T19:22:52+00:00\",\"description\":\"Content Guru heeft aangekondigd dat het toonaangevende analistenbureau Forrester het heeft opgenomen in The Forrester Wave\u2122: Contact Center as a Service, Q1 2023.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/middelen\\\/nieuws\\\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/middelen\\\/nieuws\\\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/middelen\\\/nieuws\\\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2025\\\/02\\\/ca31396d780b49607639dc6a5c3d20dd.jpg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2025\\\/02\\\/ca31396d780b49607639dc6a5c3d20dd.jpg\",\"width\":1096,\"height\":617,\"caption\":\"picture of a mountain in a glass container with a a lightning on top\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/middelen\\\/nieuws\\\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Content Guru is een ‘Strong Performer’ volgens de Forrester CCaaS evaluatie 2023\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#website\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/\",\"name\":\"Nederlands - Content Guru\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#organization\",\"name\":\"Content Guru\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Content Guru\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ContentGuruLtd\",\"https:\\\/\\\/x.com\\\/cgchirp\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Content Guru uitgeroepen tot 'sterke presteerder'","description":"Content Guru heeft aangekondigd dat het toonaangevende analistenbureau Forrester het heeft opgenomen in The Forrester Wave\u2122: Contact Center as a Service, Q1 2023.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/","og_locale":"nl_NL","og_type":"article","og_title":"Content Guru uitgeroepen tot 'sterke presteerder'","og_description":"Content Guru heeft aangekondigd dat het toonaangevende analistenbureau Forrester het heeft opgenomen in The Forrester Wave\u2122: Contact Center as a Service, Q1 2023.","og_url":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/","og_site_name":"Nederlands","article_publisher":"https:\/\/www.facebook.com\/ContentGuruLtd","article_modified_time":"2025-02-26T19:22:52+00:00","og_image":[{"width":1096,"height":617,"url":"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/ca31396d780b49607639dc6a5c3d20dd.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@cgchirp","twitter_misc":{"Geschatte leestijd":"2 minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/","url":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/","name":"Content Guru uitgeroepen tot 'sterke presteerder'","isPartOf":{"@id":"https:\/\/www.contentguru.com\/nl-nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/#primaryimage"},"image":{"@id":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/#primaryimage"},"thumbnailUrl":"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/ca31396d780b49607639dc6a5c3d20dd.jpg","datePublished":"2023-03-28T11:00:34+00:00","dateModified":"2025-02-26T19:22:52+00:00","description":"Content Guru heeft aangekondigd dat het toonaangevende analistenbureau Forrester het heeft opgenomen in The Forrester Wave\u2122: Contact Center as a Service, Q1 2023.","breadcrumb":{"@id":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/#primaryimage","url":"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/ca31396d780b49607639dc6a5c3d20dd.jpg","contentUrl":"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/ca31396d780b49607639dc6a5c3d20dd.jpg","width":1096,"height":617,"caption":"picture of a mountain in a glass container with a a lightning on top"},{"@type":"BreadcrumbList","@id":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/nieuws\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.contentguru.com\/nl-nl\/"},{"@type":"ListItem","position":2,"name":"Content Guru is een ‘Strong Performer’ volgens de Forrester CCaaS evaluatie 2023"}]},{"@type":"WebSite","@id":"https:\/\/www.contentguru.com\/nl-nl\/#website","url":"https:\/\/www.contentguru.com\/nl-nl\/","name":"Nederlands - Content Guru","description":"","publisher":{"@id":"https:\/\/www.contentguru.com\/nl-nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.contentguru.com\/nl-nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/www.contentguru.com\/nl-nl\/#organization","name":"Content Guru","url":"https:\/\/www.contentguru.com\/nl-nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.contentguru.com\/nl-nl\/#\/schema\/logo\/image\/","url":"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","contentUrl":"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","width":"1024","height":"1024","caption":"Content Guru"},"image":{"@id":"https:\/\/www.contentguru.com\/nl-nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ContentGuruLtd","https:\/\/x.com\/cgchirp"]}]}},"_links":{"self":[{"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/resource\/2525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/media\/224"}],"wp:attachment":[{"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/media?parent=2525"}],"wp:term":[{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/resource_industry?post=2525"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/resource_topic?post=2525"},{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/resource_type?post=2525"},{"taxonomy":"resource_folder","embeddable":true,"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/resource_folder?post=2525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}