{"id":1951,"date":"2022-06-17T13:46:24","date_gmt":"2022-06-17T13:46:24","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1951"},"modified":"2025-05-08T11:13:11","modified_gmt":"2025-05-08T11:13:11","slug":"uk-power-networks","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/succesverhalen\/uk-power-networks\/","title":{"rendered":"UK Power Networks"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Succesverhalen<\/div>\n                                <h1>UK Power Networks<\/h1>\n                <div class=\"publish-date\">Published: juni 17th 2022<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-quote-slider toast-block notranslate no-margin no-padding\"> \n\n        \n\n\n    <div class=\"quote-slider-area\">\n\n                    <div class=\"quote-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n        \n        <div class=\"container\">\n\n            <div class=\"quote-slider\">\n                                    <div class=\"quote\">\n                        <div class=\"quote-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"268\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/ukpower_white.png\" class=\"attachment-full size-full\" alt=\"UK Power Networks\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/ukpower_white.png 1000w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/ukpower_white-300x80.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/ukpower_white-768x206.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/div>\n                        <div class=\"quote-content\"><p data-pm-slice=\"1 1 []\">\u201cSchaalbaarheid en veerkracht zijn cruciaal bij extreme weersomstandigheden en het is van cruciaal belang dat levensbedreigende oproepen worden behandeld. We ontvangen dagelijks gemiddeld 1200 oproepen, maar een storing veroorzaakt aanzienlijke pieken. Een recent incident heeft ertoe geleid dat 50.000 klanten geen stroom meer hadden. We ontvingen 400 oproepen tijdens de eerste 10 minuten. We konden snel reageren en een bericht opnemen over de situatie, zodat de IVR dat bericht kon overbrengen wanneer mensen uit de getroffen regio zich meldden.<\/p>\n<p>Klanten konden de verbinding verbreken zodra ze het bericht hadden beluisterd en daarmee de informatie kregen die ze nodig hadden. Het is ongelooflijk dat we deze pieken zo effectief kunnen managen!\u201d<\/p>\n<\/div>\n                        <div class=\"quote-author\">UK Power Networks<\/div>\n                        <div class=\"quote-author-position\">Contact Center Manager Service Delivery Manager<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"quote-slider-controls\"><\/div>\n\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block notranslate no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\">Download hier de Klantcase<\/h2>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<p data-pm-slice=\"1 1 []\">UK Power Networks is de grootste elektriciteitsdistributeur van het Verenigd Koninkrijk. Het bedrijf levert stroom aan 8,3 miljoen huishoudens en bedrijven en heeft een verzorgingsgebied van meer dan 30.000 vierkante kilometer.<\/p>\n<p>Als de meest kosteneffici\u00ebnte Distribution Network Operator (DNO) erkent UK Power Networks zijn positie als een monopolistische leverancier van een essenti\u00eble dienst. Het investeert voortdurend in zijn netwerk om aan de behoeften van zijn klanten te kunnen voldoen.<\/p>\n<p>Een superieure klanttevredenheid is van het grootste belang voor UK Power Networks. UK Power Networks heeft met Content Guru veel vooruitgang geboekt om een duidelijke digitale strategie te implementeren die bijdraagt aan de klanttevredenheid.<\/p>\n<\/article>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-1372 aligncenter\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/cg_logo_power_networks.svg\" alt=\"\" width=\"300\" height=\"170\" \/><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><\/p>\n<form id=\"mktoForm_1175\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>UK Power Networks is de grootste elektriciteitsdistributeur van het Verenigd Koninkrijk.<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[55],"resource_topic":[36,44,42],"resource_type":[13],"resource_folder":[72],"class_list":["post-1951","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-utilities","resource_topic-de-beste-customer-experience","resource_topic-digitale-transformatie","resource_topic-integraties-oplossingen-op-maat","resource_type-succesverhalen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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