{"id":1605,"date":"2022-06-17T11:12:20","date_gmt":"2022-06-17T11:12:20","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1605"},"modified":"2026-01-14T17:21:48","modified_gmt":"2026-01-14T17:21:48","slug":"nhs-111-london","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/succesverhalen\/nhs-111-london\/","title":{"rendered":"NHS 111 London"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Succesverhalen<\/div>\n                                <h1>NHS 111 London<\/h1>\n                <div class=\"publish-date\">Published: juni 17th 2022<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-quote-slider toast-block notranslate no-margin no-padding\"> \n\n        \n\n\n    <div class=\"quote-slider-area\">\n\n                    <div class=\"quote-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n        \n        <div class=\"container\">\n\n            <div class=\"quote-slider\">\n                                    <div class=\"quote\">\n                        <div class=\"quote-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1037\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo.png 2560w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo-300x122.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo-1024x415.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo-768x311.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo-1536x622.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo-2048x830.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/div>\n                        <div class=\"quote-content\"><p data-pm-slice=\"1 1 []\">\u201c<strong>storm<\/strong><sub>\u00ae<\/sub> levert een verbazingwekkende reeks mogelijkheden, die de manier waarop NHS 111 in Londen werkt, heeft veranderd. We zijn erg verheugd om in de toekomst nog meer mogelijkheden te implementeren, en het zal een belangrijke rol spelen bij het realiseren van onze digitaliseringsdoelstellingen. Het belangrijkste is echter dat we de ervaring van Londenaren die NHS 111 bellen en de resultaten van onze pati\u00ebnten substantieel kunnen verbeteren. Op deze manier kunnen ze de zorg en ondersteuning krijgen die ze nodig hebben en wanneer ze die nodig hebben.&#8221;<\/p>\n<\/div>\n                        <div class=\"quote-author\">NHS London SHA<\/div>\n                        <div class=\"quote-author-position\">Head of Service Redesign &amp; Innovation (Integrated Urgent Care)<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"quote-slider-controls\"><\/div>\n\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block notranslate no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3 data-pm-slice=\"1 1 []\">Download hier de Klantcase<\/h3>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<p data-pm-slice=\"1 1 []\">Het <strong>storm<\/strong><span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span>-team assisteerde NHS 111 London door te helpen bij de ontwikkeling van de Patient Relationship Management (PRM)-oplossing. Daarbij werden afzonderlijke medische- en zorginformatiesystemen veilig ge\u00efntegreerd om automatisch te beslissen (op basis van factoren zoals de frequentie van herhaalde oproepen of medische geschiedenis) hoe pati\u00ebnten het beste kunnen worden doorverwezen. Dit heeft geleid tot aanzienlijke verbeteringen in de pati\u00ebntervaring, door een directere verwijzing naar het meest geschikte medische personeel mogelijk te maken.<\/p>\n<\/article>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2344 aligncenter\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo-300x122.png\" alt=\"\" width=\"300\" height=\"122\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo-300x122.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo-1024x415.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo-768x311.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo-1536x622.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/nhs_logo-2048x830.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><script src=\"\/\/insight.contentguru.com\/js\/forms2\/js\/forms2.min.js\"><span data-mce-type=\"bookmark\" style=\"width: 0px;overflow: hidden;line-height: 0\" class=\"mce_SELRES_start\">\ufeff<\/span><\/script><\/p>\n<form id=\"mktoForm_1175\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>NHS 111 London biedt hulp aan 9 miljoen inwoners. Met storm\u00ae, verwerken ze 32,000 gesprekken per week.<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[60],"resource_topic":[36,44,42,43],"resource_type":[13],"resource_folder":[72],"class_list":["post-1605","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-gezondheidszorg","resource_topic-de-beste-customer-experience","resource_topic-digitale-transformatie","resource_topic-integraties-oplossingen-op-maat","resource_topic-medewerker-betrokkenheid","resource_type-succesverhalen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NHS 111 London - Content Guru Benelux<\/title>\n<meta name=\"description\" content=\"Het storm\u00ae-team assisteerde NHS 111 London door te helpen bij de ontwikkeling van de Patient Relationship Management (PRM)-oplossing\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/middelen\/succesverhalen\/nhs-111-london\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NHS 111 London - 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