{"id":1509,"date":"2022-06-17T13:40:26","date_gmt":"2022-06-17T13:40:26","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1509"},"modified":"2025-05-08T10:59:11","modified_gmt":"2025-05-08T10:59:11","slug":"fleurop-interflora","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/succesverhalen\/fleurop-interflora\/","title":{"rendered":"Fleurop Interflora"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Succesverhalen<\/div>\n                                <h1>Fleurop Interflora<\/h1>\n                <div class=\"publish-date\">Published: juni 17th 2022<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-quote-slider toast-block notranslate no-margin no-padding\"> \n\n        \n\n\n    <div class=\"quote-slider-area\">\n\n                    <div class=\"quote-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n        \n        <div class=\"container\">\n\n            <div class=\"quote-slider\">\n                                    <div class=\"quote\">\n                        <div class=\"quote-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"3840\" height=\"2160\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo.png 3840w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo-300x169.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo-1024x576.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo-768x432.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo-1536x864.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo-2048x1152.png 2048w\" sizes=\"auto, (max-width: 3840px) 100vw, 3840px\" \/><\/div>\n                        <div class=\"quote-content\"><p data-pm-slice=\"1 1 []\">\u201cAls een wereldwijd bezorgingsnetwerk van bloemisten en klanten is communicatie de sleutel tot een nauwkeurige en stipte bezorging van bestellingen. Met<span class=\"ProseMirror__styled\" title=\"\" data-mark-styled-class=\"\">\u00a0<\/span><strong>storm<\/strong><span class=\"ProseMirror__styled\" title=\"\" data-mark-styled-class=\"\">\u00a0<\/span>bieden we betere toegang voor klanten en bloemisten en verbeteren we de effici\u00ebntie in ons contactcenter. Onze Florist Priority Line bijvoorbeeld verbindt bloemisten met agents die over gedetailleerd orderinformatie beschikken, terwijl we met slimme routering veel klanten rechtstreeks kunnen verbinden met de bloemisten die hun orders afhandelen.<span class=\"ProseMirror__styled\" title=\"\" data-mark-styled-class=\"\">\u00a0<\/span><strong>storm<\/strong><span class=\"ProseMirror__styled\" title=\"\" data-mark-styled-class=\"\">\u00a0<\/span>helpt ons een superieure customer experience te leveren en de operationele prestaties te verbeteren \u2013 75% van de online bestellingen wordt dezelfde dag nog binnen 4 tot 5 uur geleverd. We hebben nu extra<span class=\"ProseMirror__styled\" title=\"\" data-mark-styled-class=\"\">\u00a0<\/span><strong>storm-<\/strong>modules in onze roadmap omdat we al ons klantcontact willen integreren in \u00e9\u00e9n centraal cloudcontactcenter van<span class=\"ProseMirror__styled\" title=\"\" data-mark-styled-class=\"\">\u00a0<\/span><strong>storm<\/strong>.\u201d<\/p>\n<\/div>\n                        <div class=\"quote-author\">Fleurop Interflora<\/div>\n                        <div class=\"quote-author-position\">ICT Manager<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"quote-slider-controls\"><\/div>\n\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block notranslate no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\">Download hier de Klantcase<\/h2>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\">\n<article><\/article>\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<p data-pm-slice=\"1 1 []\"><strong>storm<\/strong><span class=\"ProseMirror__styled\" title=\"\" data-mark-styled-class=\"\">\u00a0<\/span>CONTACT\u2122 maakt gebruik van een cloudmodel om Fleurop Interflora te voorzien van multichannel intelligente Automated Contact Distribution (iACD<sub>\u00ae<\/sub>), die voor optimale customer engagement zorgt en klanten en bloemisten verbindt met agents en informatie.<\/p>\n<p>De services van<strong><span class=\"ProseMirror__styled\" title=\"\" data-mark-styled-class=\"\">\u00a0<\/span>storm<span class=\"ProseMirror__styled\" title=\"\" data-mark-styled-class=\"\">\u00a0<\/span><\/strong>schalen\u00a0automatisch op, zodat Fleurop Interflora alle pieken in de vraag kan verwerken. Fleurop Interflora is afgestapt van haar on premise PBX, en rekent nu af in betaalbare maandelijkse termijnen voor een betere service, in plaats van dat ze moet investeren in een nieuwe klantcontactomgeving op locatie.<\/p>\n<\/article>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2123 aligncenter\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo-300x169.png\" alt=\"\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo-300x169.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo-1024x576.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo-768x432.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo-1536x864.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2022\/06\/fleurop-interflora-logo-2048x1152.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><\/p>\n<form id=\"mktoForm_1175\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>storm CONTACT maakt gebruik van een cloudmodel om Fleurop Interflora te voorzien van multichannel intelligentie Automated Contact Distribution (iACD).<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[56],"resource_topic":[38,36,44],"resource_type":[13],"resource_folder":[72],"class_list":["post-1509","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-detailhandel-reizen","resource_topic-csat-improvements","resource_topic-de-beste-customer-experience","resource_topic-digitale-transformatie","resource_type-succesverhalen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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