{"id":851,"date":"2025-02-14T17:05:08","date_gmt":"2025-02-14T17:05:08","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=851"},"modified":"2026-02-11T17:35:02","modified_gmt":"2026-02-11T17:35:02","slug":"detailhandel-reizen","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/oplossingen\/sectoren\/detailhandel-reizen\/","title":{"rendered":"Detailhandel en Reizen"},"content":{"rendered":"\n\n
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Uw CX-reis begint hier<\/h1>\n

In het tijdperk van online retail en reisboekingen is CX nog nooit zo essentieel geweest.<\/span><\/p>\n

Boek een demo<\/span><\/a><\/p>\n<\/div>\n <\/div>\n <\/div>\n

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Wij lopen voorop met CX<\/h2>\n

Onze<\/span> schaalbare en betrouwbare <\/b>CX-oplossingen hebben de detailhandel, luchtvaartmaatschappijen, hotelexploitanten en andere organisaties ondersteund bij het snel leveren van essenti\u00eble ondersteuning aan klanten.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Ontmoet klanten wanneer, waar en hoe zij willen<\/h3>\n

Informatie gaat snel online. Een slechte recensie of negatief bericht op social media kan een permanente impact hebben op uw merk. Als u niet proactief contact kunt opnemen met uw klanten, raakt u achterop bij uw concurrentie.<\/span><\/p>\n

Met social media-integraties voor Facebook, Instagram en andere platformen, verstuurt <\/span>storm <\/b>beoordelingen naar medewerkers voor een snelle oplossing. Wanneer beoordelingen geen persoonlijk antwoord vereisen, kan <\/span>storm<\/b> Machine Agent\u2122 uw antwoorden automatiseren, zodat uw medewerkers zich kunnen richten op complexere problemen.<\/span><\/p>\n <\/div>\n

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De beste Customer Experience<\/h3>\n

De behoeften van uw klant veranderen snel. U heeft een customer experience nodig die meebeweegt met deze behoeften.<\/span><\/p>\n

Upgrade naar de cloud en profiteer van eindeloze schaalbaarheid, 99,999% beschikbaarheid en constante service-updates. Gebruik de <\/span>brain<\/b>\u00ae<\/sub> AI orkestratielaag om geavanceerde AI aan uw contact center toe te voegen. Automatiseer eenvoudige vragen, van het volgen en annuleren van bestellingen tot informatie over retourzendingen. Verhoog de effici\u00ebntie van uw CX en maak optimaal gebruik van de vaardigheden van uw medewerkers.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Eindeloos schaalbaar<\/h3>\n

Een storing kan op elk moment plaatsvinden. Als dat gebeurt, zal de vraag naar contact direct toenemen. Blijf in contact met uw klanten, zelfs op piekmomenten.<\/span><\/p>\n

Dankzij de eindeloze schaalbaarheid van <\/span>storm<\/b> kan het platform een contactniveau aan die 1000%+ boven het gemiddelde ligt. Dankzij de omnichannel mogelijkheden kunnen uw klanten u via elk medium bereiken. Dankzij krachtige opname- en transcriptietools kunt u 100% van de gesprekken controleren op naleving. Dankzij AI-gebaseerde rapportage en analyse kunt u realtime gegevens van uw hele systeem bekijken.<\/span><\/p>\n <\/div>\n

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\u201cWe hadden een flexibele contact center oplossing nodig die snel kon worden ge\u00efmplementeerd en kon worden geschaald om aan onze ambitieuze uitbreidingsplannen te voldoen, zodat we de uiteenlopende behoeften van meerdere bedrijven en een groeiend klantenbestand konden ondersteunen in \u00e9\u00e9n uniforme omgeving. De intu\u00eftieve webgebaseerde interfaces van <\/span><\/i>storm<\/i><\/b> stellen ons in staat om het beheer van een complex en geografisch ongelijksoortig bedrijf te centraliseren en de zeer intelligente communicatietoepassingen helpen ons om de reactietijden te verkorten en vragen effici\u00ebnter te beheren. We kijken ernaar uit om nauw samen te werken met Content Guru bij de ontwikkeling van onze <\/span><\/i>storm<\/i><\/b>-oplossing in lijn met onze 5-jaren strategie.\u201d<\/span><\/i><\/p>\n<\/div>\n

ICT Manager<\/div>\n
Interflora<\/div>\n <\/div>\n
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\"Leonardo<\/div>\n

\u2018We chose <\/span><\/i>storm<\/i><\/b>\u2019s cloud-based IP contact center because of the flexibility it gave us for the use of intelligent IVR and call routing with a low total cost of ownership. We\u2019ve enjoyed the savings and consistency associated with a centralized system, without compromising the experience for customers calling in to the contact center. <\/span><\/i>storm <\/i><\/b>is also making a crucial difference to the customer experience in our hotels.\u2019<\/span><\/i><\/p>\n<\/div>\n

IT Manager<\/div>\n
Leonardo Hotels<\/div>\n <\/div>\n <\/div>\n\n
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Waarom Content Guru?<\/h3>\n

De oplossingen van Content Guru onderscheiden zich van de concurrentie.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Beste prestaties<\/h5>\n
We beoordelen voortdurend de beste onderliggende componenten.<\/div>\n <\/div>\n <\/div>\n
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Hoogste gegevensintegriteit<\/h5>\n
We zorgen voor robuuste gegevenssoevereiniteit, bescherming van auteursrechten en controleerbaarheid.<\/div>\n <\/div>\n <\/div>\n
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Grootste flexibiliteit<\/h5>\n
We gaan verder dan AI en cre\u00ebren services die een mix zijn van vaste en ongestructureerde oplossingen.<\/div>\n <\/div>\n <\/div>\n
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Beste toegevoegde waarde<\/h5>\n
Onze software-oplossing levert een sterke ROI.<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":837,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[16],"class_list":["post-851","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nDetailhandel en Reizen - Content Guru<\/title>\n<meta name=\"description\" content=\"Discover how storm\u00ae transforms customer experiences in retail & travel, be it online & experiences or leaders in the travel sector\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/oplossingen\/sectoren\/detailhandel-reizen\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Detailhandel en Reizen - 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