{"id":849,"date":"2025-02-14T17:04:38","date_gmt":"2025-02-14T17:04:38","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=849"},"modified":"2026-06-05T13:59:52","modified_gmt":"2026-06-05T13:59:52","slug":"utilities","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/oplossingen\/sectoren\/utilities\/","title":{"rendered":"Utilities"},"content":{"rendered":"\n\n
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Verbeter uw Customer Experience<\/h1>\n

Betrouwbare, schaalbare en proactieve communicatie wanneer uw klanten dat het meest nodig hebben.<\/span><\/p>\n

Boek een demo<\/span><\/a><\/p>\n<\/div>\n <\/div>\n <\/div>\n

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Voor essenti\u00eble communicatie in de utilities sector<\/h2>\n

Onze betrouwbare oplossingen met de hoogste beschikbaarheid hebben organisaties in staat gesteld <\/span>pieken\u00a0 van meer dan 1000%<\/b> te beheren, wat heeft geleid tot een afname van <\/span>50% van het aantal terugkerende bellers<\/b> dankzij proactieve sms-berichten.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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De storm doorstaan<\/h3>\n

Wanneer de prijzen van nutsvoorzieningen snel kunnen veranderen, moet u er zijn voor uw klanten.<\/span><\/p>\n

U hebt een oplossing nodig die flexibel genoeg is om aan uw behoeften te voldoen en die in uw bestaande infrastructuur kan worden ge\u00efntegreerd. Door te upgraden naar de cloud kunt u profiteren van constante, regelmatige updates, zodat uw technologie altijd op het meest actuele niveau is.<\/span><\/p>\n <\/div>\n

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Proactieve communicatie<\/h3>\n

Als de stroom uitvalt, willen uw klanten gerustgesteld worden.<\/span><\/p>\n

Tijdens periodes van grote vraag kan \u00e9\u00e9n enkel proactief bericht het aantal terugkerende oproepen met meer dan 50% verminderen. Dat neemt de druk op uw medewerkers weg, zodat zij zich kunnen concentreren op het helpen van uw meest kwetsbare klanten.<\/span><\/p>\n <\/div>\n

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Compliance op een eenvoudige manier<\/h3>\n

Voor leveranciers van nutsvoorzieningen is de controle van toezichthouders een constante zorg.<\/span><\/p>\n

Onze oplossingen zijn zeer beschikbaar, schaalbaar en veilig. Met een beschikbaarheid van minimaal 99,999% zorgen we ervoor dat u altijd aan uw SLA’s kunt voldoen, zodat u uw klanten de hoogste kwaliteit ondersteuning kunt bieden en boetes van regelgevende instanties kunt vermijden.<\/span><\/p>\n <\/div>\n

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\u201cWe waren in staat om snel te reageren en een bericht over de situatie op te nemen, zodat de IVR dat bericht kon communiceren wanneer inwoners vanuit de getroffen regio belden. Klanten waren in staat om de lijn te verbreken zodra ze naar het bericht hadden geluisterd, omdat ze de informatie hadden die ze nodig hadden. Het is ongelooflijk dat we deze pieken zo effectief kunnen beheren.\u201d<\/span><\/i><\/p>\n<\/div>\n

Hoofd Klantcontact<\/div>\n
UK Power Networks<\/div>\n <\/div>\n <\/div>\n\n
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IoT-integraties<\/h3>\n

Onze oplossingen integreren met Internet of Things (IoT) apparaten, zoals slimme energiemeters, om realtime servicegegevens naar uw afdeling te sturen, zonder dat menselijke tussenkomst nodig is.<\/p>\n

Nutsbedrijven kunnen slimme meters van klanten ‘pingen’ om te controleren of er een storing is. Wanneer een storing wordt gedetecteerd, wordt u onmiddellijk op de hoogte gebracht, nog voordat de klant de telefoon opneemt.<\/p>\n <\/div>\n

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Waarom Content Guru?<\/h3>\n

De oplossingen van Content Guru onderscheiden zich van de concurrentie.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Beste prestaties<\/h5>\n
We beoordelen voortdurend de beste onderliggende componenten.<\/div>\n <\/div>\n <\/div>\n
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Hoogste gegevensintegriteit<\/h5>\n
We zorgen voor robuuste gegevenssoevereiniteit, bescherming van auteursrechten en controleerbaarheid.<\/div>\n <\/div>\n <\/div>\n
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Grootste flexibiliteit<\/h5>\n
We gaan verder dan AI en cre\u00ebren oplossingen die een mix zijn van vaste en ongestructureerde paden.<\/div>\n <\/div>\n <\/div>\n
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Beste toegevoegde waarde<\/h5>\n
Onze software-oplossing levert een sterke ROI.<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":837,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"folder":[16],"class_list":["post-849","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nUtilities - Content Guru<\/title>\n<meta name=\"description\" content=\"In the utilities sector, it is critical that your customers can reach you for the first time. 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