{"id":835,"date":"2025-02-14T16:26:52","date_gmt":"2025-02-14T16:26:52","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=835"},"modified":"2026-02-12T09:17:05","modified_gmt":"2026-02-12T09:17:05","slug":"toonaangevend-cx-ai","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/oplossingen\/uitdagingen\/toonaangevend-cx-ai\/","title":{"rendered":"Toonaangevend in CX en AI"},"content":{"rendered":"\n\n    <section class=\"block-hero toast-block no-margin no-padding\"> \n\n        \n\n    <div class=\"hero-area \" style=\"background-image:url('https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Leads-in-AI-and-CX.png');\">\n        <div class=\"hero-overlay\" style=\"--overlay-color:#004d95d9\"><\/div>\n        <div class=\"container\">\n            <div class=\"hero-content\">\n                <h1 class=\"hero-title\">Slimme CX met AI<\/h1>\n                <div class=\"description\"><p><span style=\"font-weight: 400\">Leg de basis voor AI &#8211; Kies voor intelligente automatisering.<\/span><\/p>\n<\/div>\n                                <div class=\"hero-buttons\">\n                                                                    <a href=\"https:\/\/www.contentguru.com\/nl-nl\/contact\/\" target=\"\" class=\"button white\">Ontdek de toekomst van CX AI<\/a>\n                                                            <\/div>\n                            <\/div>\n                    <\/div>\n        <div class=\"hero-swipe\" style=\"--swipe-color:#E83174\"><svg id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 1440 65\"><defs><linearGradient id=\"linear-gradient\" x1=\"715.4\" y1=\"80.3\" x2=\"717.3\" y2=\"18.2\" gradientUnits=\"userSpaceOnUse\"><stop offset=\".2\" stop-color=\"#f8f9eb\" stop-opacity=\"0\"><\/stop><stop offset=\".7\" stop-color=\"#0c2943\" stop-opacity=\".2\"><\/stop><\/linearGradient><\/defs><polygon points=\"1440 79 -21 79 -27 13 505 19 823.5 48.7 1440 61.5 1440 79\" style=\"fill:#f8f9eb; fill-rule:evenodd; stroke-width:0px;\"><\/polygon><polygon points=\"1440 65 0 57.8 -6.6 13 517.4 19.5 898.1 44.5 1280.9 49.8 1440 47.1 1440 65\" style=\"fill:url(#linear-gradient); fill-rule:evenodd; stroke-width:0px;\"><\/polygon><path d=\"m1440,51.5v10s-395,13-716.8-18C401.5,12.5,0,21.5,0,21.5V.5s455-2.5,713.2,31c258.2,33.5,726.8,20,726.8,20Z\" style=\"fill:#e83174; fill-rule:evenodd; stroke-width:0px;\" class=\"swipe\"><\/path><\/svg><\/div>\n    <\/div>\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-cta toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"cta-wrapper\" style=\"background-color:#f8f9eb;color:#0c2943\">\n                <div class=\"container\">\n            <h3>Onze AI-oplossingen beginnen met intelligente automatisering<\/h3>\n<p><b>Intelligente Automatisering<\/b><span style=\"font-weight: 400\"> is de drijvende kracht achter elke AI-oplossing die we inzetten. Dit houdt in dat we de beste <\/span><b>AI-technologie<\/b><span style=\"font-weight: 400\"> combineren en echte AI-waarde cre\u00ebren.<\/span><\/p>\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block margin-both padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>Intelligente automatisering<\/h3>\n<p><span style=\"font-weight: 400\">Voor flexibiliteit, integriteit en toegevoegde waarde.<\/span><\/p>\n<p><b>brain<sub>\u00ae<\/sub> <\/b><span style=\"font-weight: 400\">is de AI-orkestratielaag van Content Guru. Het is de basis voor al uw AI-diensten voor klantcontact; het brengt het beste samen in \u00e9\u00e9n enkele, toegankelijke interface. <\/span><b>brain<\/b><span style=\"font-weight: 400\"> maakt het mogelijk om complexe workflows en integraties op een gestructureerde en gecontroleerde manier te laten verlopen.<\/span><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><iframe loading=\"lazy\" title=\"Transform your CX with Conversational AI\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/95ypSztFsGo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:#0c2943;color:#f8f9eb\">\n                        <div class=\"box-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n            \n                        <div class=\"boxed-content-image\">\n                                    <p><iframe loading=\"lazy\" title=\"[NEW] Generative AI for Customer Experience\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/VCGcxXhJdVM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3>Agentic AI vs Intelligente Automatisering<\/h3>\n<p>Agentic AI is een revolutie in klantcontact.<\/p>\n<p><span style=\"font-weight: 400\">De AI van Content Guru automatiseert workflows door middel van intelligente automatisering. Het brengt verschillende AI-systemen samen om volledige automatisering te leveren. Zet niet alles in op \u00e9\u00e9n technologie, maar omarm een filosofie van Intelligente Automatisering.<\/span><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block margin-both no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper \">\n    <div class=\"container\">\n        <div class=\"boxed-content \" style=\"background-color:;color:\">\n            \n            \n            <div class=\"boxed-content-text\">\n                <h3>Voor, Tijdens en Na de Interactie<\/h3>\n<p><span style=\"font-weight: 400\">De toegevoegde waarde van AI voor, tijdens en na klantinteracties.<\/span><\/p>\n<p><b>V\u00f3\u00f3r <\/b><span style=\"font-weight: 400\">&#8211; AI zorgt voor het opzetten van een goede interactie &#8211; klanten identificeren en verifi\u00ebren, intelligent routeren, context begrijpen en vastleggen om opties voor selfservice te identificeren.<\/span><\/p>\n<p><b>Tijdens de interactie<\/b><span style=\"font-weight: 400\"> &#8211; AI werkt samen met medewerkers om een optimale ervaring te leveren. Medewerkers krijgen realtime assistentie en scriptsuggesties die ze naar de volgende stap leiden.\u00a0<\/span><\/p>\n<p><b>Na afloop<\/b><span style=\"font-weight: 400\"> &#8211; AI biedt effici\u00ebntie en inzicht na een interactie. Het werk na de oproep kan worden geautomatiseerd om de gemiddelde afhandelingsduur met wel 50% te verlagen. AI kan ook cruciale inzichten naar boven halen via trendanalyses, realtime incidentdetectie en AI-gebaseerde analyses.<\/span><\/p>\n            <\/div>\n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-3-scaled.png\" class=\"attachment-full size-full\" alt=\"Lead in CX and AI 3\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-3-scaled.png 2560w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-3-300x164.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-3-1024x559.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-3-768x419.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-3-1536x838.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-3-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-cta-list toast-block no-margin no-padding\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h3\">Onze Oplossingen<\/h2>\n                                            <div class=\"section-description\"><p><span style=\"font-weight: 400\">AI Voor, Tijdens en Na de interactie<\/span><\/p>\n<\/div>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"cta-list-wrapper\">\n    <div class=\"container\">\n        <div class=\"cta-list-grid grid without-intro\">\n                        <div class=\"col\">\n                                    <div class=\"cta-list-item with-link \">\n                                                    <a href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/brain-ai\/\" class=\"cta-list-item-link\"><\/a>\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/AI_100_4-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5>brain<\/h5>\n                            <div class=\"description\">Onze unieke AI-abstractielaag ondersteunt alle mogelijkheden voor intelligente automatisering binnen het <span class=\"notranslate\"> <strong> storm<sub>\u00ae<\/sub> <\/strong> LINK <\/span>cloud CX-platform en gebruikt de kracht van AI.<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"cta-list-item with-link \">\n                                                    <a href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/brain-ai\/conversational-ai-self-service\/\" class=\"cta-list-item-link\"><\/a>\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/Chatbot_52_1-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5>Machine Agent<\/h5>\n                            <div class=\"description\">Onze virtuele klantassistent; een altijd actieve, AI-power die automatisering en conversational engagement levert op alle kanalen.<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"cta-list-item with-link \">\n                                                    <a href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/brain-ai\/agent-assist\/\" class=\"cta-list-item-link\"><\/a>\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/CKS_101_3-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5>Agent Assist<\/h5>\n                            <div class=\"description\">Verbeter de effici\u00ebntie en prestaties van medewerkers met onze virtuele agent-assistent, die AI-tools biedt voor realtime ondersteuning.<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"cta-list-item with-link \">\n                                                    <a href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/brain-ai\/real-time-transcription-and-summarization\/\" class=\"cta-list-item-link\"><\/a>\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/Blog_48_1-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5>Transcriptie en samenvatting<\/h5>\n                            <div class=\"description\">Realtime transcriptie en samenvattingen na de interactie om de administratie van medewerkers te verminderen.<\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div> \n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block margin-both no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper \">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:;color:\">\n            \n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-2-scaled.png\" class=\"attachment-full size-full\" alt=\"Lead in CX and AI 2\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-2-scaled.png 2560w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-2-300x164.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-2-1024x559.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-2-768x419.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-2-1536x838.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Lead-in-CX-and-AI-2-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3><b>Intelligente Partnership<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Gebruik AI, op de Slimme Manier.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Bij Intelligent Automation draait alles om snelheid om de beste resultaten te leveren. Om dat te bereiken heeft u geen leveranciers nodig, maar partners.<\/span><\/p>\n<p><span style=\"font-weight: 400\">We werken samen met onze klanten om hun behoeften te begrijpen, ontwerpen een oplossing die voor hen werkt en koppelen hen aan de juiste partners uit ons netwerk van professionele services om hun transformatie te ondersteunen. Wij hechten waarde aan een goede samenwerking met uw organisatie.<\/span><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-resource-slider toast-block no-margin no-padding\"> \n\n        \n\n    <div class=\"resource-slider-area\" style=\"--before-color:#f8f9eb\">\n        <div class=\"container\">\n            <div class=\"grid\">\n                <div class=\"resource-slider-description\">\n                    <h3><b>Zet kennis op \u00e9\u00e9n<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Bekijk ons overzicht met services en ontdek de manieren waarop wij uw AI-ambities ondersteunen.<\/span><\/p>\n                <\/div>\n                <div class=\"resource-slider\">\n\n                    \n                        \n                                                                                                                                <a href=\"https:\/\/www.contentguru.com\/nl-nl\/middelen\/blogs\/de-ai-agent-assist-zal-klantcontact-voor-altijd-veranderen\/\" class=\"resource-wrapper\">\n                            <div class=\"resource \">\n                                <div class=\"resource-link-icon\"><\/div>\n                                <div class=\"resource-bg-image\" style=\"background-image:url(https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Blogs-1-500x400.jpg)\"><\/div>\n                                <div class=\"resource-content\">\n                                                                            <div class=\"resource-type\">Blogs<\/div>\n                                                                        <h4 class=\"resource-title\">De AI Agent Assist zal klantcontact voor altijd veranderen<\/h4>\n                                <\/div>\n                            <\/div>\n                        <\/a>\n                                    <\/div>\n            <\/div>\n            <div class=\"resource-slider-controls\"><\/div>\n        <\/div>\n    <\/div>\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-cta toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"cta-wrapper\" style=\"background-color:#f8f9eb;color:#0c2943\">\n                <div class=\"container\">\n            <h3><b>De toekomst ligt in uw handen<\/b><\/h3>\n<p><span style=\"font-weight: 400\">De toekomst is intelligente automatisering.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Ge\u00efnteresseerd in wat Intelligent Automation uw organisatie kan bieden?<\/span><\/p>\n<p><span style=\"font-weight: 400\">Van de grootste multinationals tot lokale overheden, detailhandel, financi\u00eble organisaties en meer, we hebben AI-oplossingen ge\u00efmplementeerd op elke schaal en in elke sector. Stel hier uw vraag en ons AI-team neemt contact met u op om te bespreken hoe onze oplossingen uw klantervaring kunnen verbeteren.<\/span><\/p>\n<p><a class=\"button\" href=\"https:\/\/www.contentguru.com\/nl-nl\/contact\/\">Vraag een Demo aan<\/a><\/p>\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":813,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[16],"class_list":["post-835","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Intelligent Automation Solutions - Content Guru<\/title>\n<meta name=\"description\" content=\"De AI van Content Guru automatiseert workflows door middel van intelligente automatisering. 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