{"id":809,"date":"2025-02-14T16:18:35","date_gmt":"2025-02-14T16:18:35","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=809"},"modified":"2026-02-17T17:18:24","modified_gmt":"2026-02-17T17:18:24","slug":"real-time-transcription-and-summarization","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/brain-ai\/real-time-transcription-and-summarization\/","title":{"rendered":"Real-Time Transcription and Summarization"},"content":{"rendered":"\n\n
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Maak van generatieve AI uw CX Superpower<\/h1>\n

Transcriptie en samenvattingen van interacties maken het werk na het gesprek eenvoudiger, zodat medewerkers zich kunnen concentreren op de klant.<\/span><\/p>\n<\/div>\n

\n Boek een Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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Real-Time Transcripties en Samenvattingen<\/h2>\n

storm\u00ae<\/sub><\/strong> RTAS\u2122 (Real-time Transcription & Summarization) rust uw medewerkers uit met geautomatiseerde, realtime gesprekstranscriptie en generatieve, AI-gestuurde samenvattingen, waardoor het nawerk na een gesprek sneller verloopt.<\/span><\/em><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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De post-call stroomlijnen<\/h3>\n

Na elke interactie voeren medewerkers essenti\u00eble taken uit, zoals het bijwerken van klantgegevens en registratiesystemen. Dit werk is tijdrovend, handmatig en kostbaar.\u00a0<\/span><\/p>\n

Tijdens een gesprek moeten medewerkers een evenwicht vinden tussen oplettendheid en het maken van zorgvuldige aantekeningen. Bij post-call activiteiten betekenen onvolledige notities echter dat belangrijke details worden gemist, waardoor inconsistentie ontstaat.<\/span><\/p>\n <\/div>\n

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Een compleet gespreksverslag<\/h3>\n

Realtime transcriptie van interacties biedt volledige, nauwkeurige verslagen van gesprekken, ondersteund door Natural Language Processing.<\/span><\/p>\n

Transcriptie van interacties stelt u in staat om 100% van de klantgesprekken te controleren op naleving, zodat u verzekerd bent van het hoogste niveau van interactiekwaliteit. <\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Samenvatting in een Omnichannel contactcenter<\/h3>\n

Door gebruik te maken van generatieve AI produceert storm<\/strong> RTAS zeer nauwkeurige samenvattingen van interacties, in elk kanaal.<\/span><\/p>\n

Deze samenvattingen kunnen worden beoordeeld door medewerkers, voordat ze worden goedgekeurd en toegevoegd aan het klantdossier in ons eigen Customer Data Platform of een ander systeem van derden.<\/span><\/p>\n <\/div>\n

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Aanpasbare samenvattingsjablonen<\/h3>\n

storm<\/strong> RTAS genereert samenvattingen volgens een gestructureerde logica, door jou ontworpen en geconfigureerd.<\/span><\/p>\n

Dat betekent dat samenvattingen altijd gericht zijn op de details die voor jouw organisatie het belangrijkst zijn, en dat ze flexibel kunnen worden aangepast met \u00e9\u00e9n druk op de knop.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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AI in \u00e9\u00e9n overzicht<\/h3>\n

De<\/span> brain<\/b>\u00ae<\/sub> AI orkestratielaag is toegankelijk via de DTA interface, waardoor geavanceerde AI assistentie toegankelijk is vanuit \u00e9\u00e9n enkel venster.<\/span><\/p>\n

Uw medewerkers hoeven zich niet af te melden; de AI-assistent wordt naast elk inkomend contact getoond.<\/span><\/p>\n <\/div>\n

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Hoe onderscheiden onze AI-oplossingen zich?<\/h3>\n

Content Guru’s AI onderscheidt zich van de concurrentie door prestaties en flexibiliteit te leveren, zonder aan integriteit of waarde in te boeten. <\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Beste prestaties<\/h5>\n
We beoordelen voortdurend de beste onderliggende componenten.<\/div>\n <\/div>\n <\/div>\n
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Hoogste integriteit<\/h5>\n
We zorgen voor robuuste gegevenssoevereiniteit, auteursrechtelijke bescherming en controleerbaarheid.<\/div>\n <\/div>\n <\/div>\n
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Grootste flexibiliteit<\/h5>\n
We gaan verder dan alleen AI toepassen en cre\u00ebren oplossingen die vaste en ongestructureerde data combineren.<\/div>\n <\/div>\n <\/div>\n
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Duidelijkste toegevoegde waarde<\/h5>\n
Onze toepassingen leveren in de praktijk een sterke ROI.<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Meer weten?<\/h2>\n

Vul uw gegevens in en u ontvangt meer informatie over de functionaliteit van <\/span>storm<\/b> RTAS, direct in uw mailbox.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":803,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-809","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nReal-Time Transcription and Summarization - Content Guru<\/title>\n<meta name=\"description\" content=\"Interaction transcription and summarization eliminate post-call work, letting agents focus on the customer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/brain-ai\/real-time-transcription-and-summarization\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Real-Time Transcription and Summarization - 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