{"id":801,"date":"2025-02-14T16:15:50","date_gmt":"2025-02-14T16:15:50","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=801"},"modified":"2026-02-16T10:19:04","modified_gmt":"2026-02-16T10:19:04","slug":"workforce-management","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/workforce-management\/","title":{"rendered":"Workforce Engagement Management"},"content":{"rendered":"\n\n
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storm\u00ae<\/sub> <\/strong> WFM\u2122 <\/span><\/h4>\n

Workforce Engagement Management<\/h1>\n

Nauwkeurige planning en voorspelling van de vraag zijn essentieel voor een goede medewerker- en klantervaring.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Volledig ge\u00efntegreerd <\/h2>\n

storm<\/i><\/b> WFM is een omnichannel prognose- en planningsoplossing die een krachtige, Workforce Management-functionaliteit biedt.<\/span><\/i><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Goede Employee Experience door Workforce Management<\/h3>\n

Medewerkers hebben begeleiding nodig om goed te presteren. <\/span>storm<\/b> WFM is een omnichannel by-design workforce management systeem, waarmee u die begeleiding met \u00e9\u00e9n druk op de knop kunt bieden.\u00a0<\/span><\/p>\n

Maak nauwkeurige prognoses voor de komende dag. Bespaar tijd met automatische planning. Verhoog het welzijn van uw medewerkers met flexibele roosters die voldoen aan hun behoeften. Integreer onmiddellijk met de volledige <\/span>storm<\/b> stack. Maak uw medewerkers vrij om zich op de klant te concentreren.<\/span><\/p>\n <\/div>\n

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Drag-and-Drop Scheduling<\/span><\/h3>\n

Stel planningen op die zich aanpassen aan uw behoeften. Gebruik de veilige, intu\u00eftieve interface van storm WFM om planningen te maken voor elke medewerker, of gebruik AI-gestuurde planningen om automatisch rekening te houden met prognoses, behoeften van medewerkers en nog veel meer.<\/p>\n

Verhoog de tevredenheid van medewerkers met planningen die zich aanpassen aan hun voorkeuren en til het personeelsbeheer van uw klantenservice naar een hoger niveau.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Omnichannel Forecasting<\/span><\/h3>\n

In een digitale, omnichannel wereld kan het een uitdaging zijn om aan uw SLA’s te voldoen. Laat uw personeelsplanning sturen door gedetailleerde kennis. Gebruik <\/span>storm<\/b> WFM om interactie-volumes over alle kanalen te voorspellen en plan vooraf om aan de vraag van de klant te voldoen.\u00a0<\/span><\/p>\n

storm <\/b>WFM werkt nauw samen met <\/span>storm<\/b> CONTACT\u2122 om goede omnichannel prognoses te leveren. Vereenvoudig uw systemen met \u00e9\u00e9n enkel CX platform voor uw gehele contact center ecosysteem.<\/span><\/p>\n <\/div>\n

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Ontworpen voor Integratie<\/h3>\n

storm<\/b> WFM is omnichannel ontworpen. Het sluit perfect aan op de rest van uw <\/span>storm<\/b> oplossing en cre\u00ebert een echte, single-stack klantervaring.\u00a0<\/span><\/p>\n

Deze flexibiliteit gaat verder dan <\/span>storm<\/b> – met honderden kant-en-klare en aangepaste integraties kan storm WFM worden gekoppeld aan elk bestaand systeem.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Uitgebreide inzichten<\/h3>\n

Verkrijg essenti\u00eble inzichten om personeelsplanning eenvoudig te maken. Gebruik het intraday-scherm om de werkelijke vraag te vergelijken met de voorspelde niveaus. Verbeter de effici\u00ebntie door real-time wachtrij bewaking.<\/span><\/p>\n

storm<\/b> WFM biedt betrouwbare prognoses van de vraag, zodat uw supervisors de personeelsbezetting nauwkeurig kunnen plannen.<\/span><\/p>\n <\/div>\n

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Meer weten?<\/h2>\n

Vul uw gegevens in, dan ontvangt u meer informatie over <\/span>storm<\/b> WFM.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":786,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-801","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nWorkforce Management - Content Guru Benelux<\/title>\n<meta name=\"description\" content=\"Nauwkeurige planning, personeelsbezetting en voorspelling van de vraag zijn essentieel voor een goede medewerker- en klantervaring.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/workforce-management\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workforce Management - 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