{"id":793,"date":"2025-02-14T16:12:06","date_gmt":"2025-02-14T16:12:06","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=793"},"modified":"2026-02-16T11:45:17","modified_gmt":"2026-02-16T11:45:17","slug":"omnichannel-recording-management","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/omnichannel-recording-management\/","title":{"rendered":"Omnichannel Recording en Management"},"content":{"rendered":"\n\n
\n\n \n\n\n
\n
\n

storm\u00ae<\/sub> <\/strong> RECORDER\u2122 <\/span><\/h4>\n

Intelligent Omnichannel Routeren<\/h1>\n

Voldoe aan de behoeften van elke klant met het slim routeren van inkomende contacten. <\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n
\n
\n

Compliant Omnichannel Opname<\/h2>\n

storm<\/i><\/b> RECORDER is Content Guru’s omnichannel opname-oplossing die ervoor zorgt dat er hiaten zijn in uw compliance en kwaliteitscontrole framework<\/span><\/i>.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

\n
\n
\n
<\/div>\n \n \n
\n

Compliance Made Easy<\/h3>\n

Naleving van regelgeving en kwaliteitscontrole kosten veel tijd en geld. Organisaties moeten miljoenen interacties registreren en opslaan.<\/span><\/p>\n

U heeft een oplossing nodig waarmee u alles kunt zien en horen in \u00e9\u00e9n enkele interface, om naleving en kwaliteitscontrole te garanderen.<\/span><\/p>\n <\/div>\n

\n \"Compliance <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n \n\n\n
\n
\n
\n \n
\n \"\" <\/div>\n \n
\n

Omnichannel Dashboard<\/h3>\n

Goede CX vereist kwaliteit in elke fase van de klantreis.\u00a0<\/span><\/p>\n

Neem SMS, social media en meer op met Screen Recording. Volg de route van een klant door uw IVR, de tijd dat hij in de wacht staat en de transfers tussen medewerkers.<\/span><\/p>\n

Krijg een 360-graden beeld van uw klantervaring.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

\n\n \n\n\n
\n
\n
\n \n \n
\n

Stereo Recording<\/span><\/h3>\n

storm<\/b> RECORDER gebruikt stereo-opname voor de best mogelijke geluidskwaliteit.\u00a0<\/span><\/p>\n

Omdat elke deelnemer zijn eigen audiokanaal krijgt, kunt u elk gesprek afzonderlijk bekijken voor een eenvoudige analyse<\/span>.<\/span><\/p>\n <\/div>\n

\n \"\" <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n \n\n\n
\n
\n
\n
<\/div>\n \n
\n \"\" <\/div>\n \n
\n

Onbeperkte Cloudopslag<\/h3>\n

Om aan de voorschriften te voldoen, moet u miljoenen opnames opslaan.\u00a0<\/span><\/p>\n

Ontlast uw systemen en verken de onbeperkte capaciteit van de cloud. Bewaar uw opnames veilig met onze Europese cloudopslag die meegroeit met uw opnames en gebruik <\/span>storm<\/b> RECORDER om opnames snel te zoeken en te organiseren.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

\n\n \n\n\n
\n
\n
\n \n \n
\n

Datagestuurde inzichten<\/h3>\n

storm<\/b> RECORDER werkt naadloos samen met <\/span>storm<\/b> TRANSCRIPTION om gebruik te maken van geavanceerde Natural Language Processing om gesprekken automatisch te notuleren.\u00a0<\/span><\/p>\n

storm<\/b> ANALYTICS identificeert trends, patronen en problemen die door mensen moeten worden bekeken. Met <\/span>storm<\/b> QM kunt u deze gegevens in aanpasbare rapporten verwerken. Compliance van contact centers is nog nooit zo eenvoudig geweest.<\/span><\/p>\n <\/div>\n

\n \"\" <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n
\n
\n

Meer weten?<\/h2>\n

Vul uw gegevens in, dan ontvangt u meer informatie over de functionaliteit van <\/span>storm<\/b> RECORDER.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

\n
\n
\n
<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":786,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-793","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOmnichannel Recording en Management - Content Guru<\/title>\n<meta name=\"description\" content=\"Voldoe aan de behoeften van elke klant met het slim routeren van inkomende contacten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/omnichannel-recording-management\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel Recording en Management - Content Guru\" \/>\n<meta property=\"og:description\" content=\"Voldoe aan de behoeften van elke klant met het slim routeren van inkomende contacten.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/omnichannel-recording-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Nederlands\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ContentGuruLtd\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-16T11:45:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@cgchirp\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/producten\\\/storm-cx\\\/workforce-engagement-management\\\/omnichannel-recording-management\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/producten\\\/storm-cx\\\/workforce-engagement-management\\\/omnichannel-recording-management\\\/\",\"name\":\"Omnichannel Recording en Management - Content Guru\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#website\"},\"datePublished\":\"2025-02-14T16:12:06+00:00\",\"dateModified\":\"2026-02-16T11:45:17+00:00\",\"description\":\"Voldoe aan de behoeften van elke klant met het slim routeren van inkomende contacten.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/producten\\\/storm-cx\\\/workforce-engagement-management\\\/omnichannel-recording-management\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/producten\\\/storm-cx\\\/workforce-engagement-management\\\/omnichannel-recording-management\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/producten\\\/storm-cx\\\/workforce-engagement-management\\\/omnichannel-recording-management\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Producten\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/producten\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"storm CX\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/producten\\\/storm-cx\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Workforce Engagement Management\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/producten\\\/storm-cx\\\/workforce-engagement-management\\\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Omnichannel Recording en Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#website\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/\",\"name\":\"Nederlands - Content Guru\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#organization\",\"name\":\"Content Guru\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Content Guru\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ContentGuruLtd\",\"https:\\\/\\\/x.com\\\/cgchirp\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Omnichannel Recording en Management - Content Guru","description":"Voldoe aan de behoeften van elke klant met het slim routeren van inkomende contacten.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/omnichannel-recording-management\/","og_locale":"nl_NL","og_type":"article","og_title":"Omnichannel Recording en Management - Content Guru","og_description":"Voldoe aan de behoeften van elke klant met het slim routeren van inkomende contacten.","og_url":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/omnichannel-recording-management\/","og_site_name":"Nederlands","article_publisher":"https:\/\/www.facebook.com\/ContentGuruLtd","article_modified_time":"2026-02-16T11:45:17+00:00","twitter_card":"summary_large_image","twitter_site":"@cgchirp","twitter_misc":{"Geschatte leestijd":"3 minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/omnichannel-recording-management\/","url":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/omnichannel-recording-management\/","name":"Omnichannel Recording en Management - Content Guru","isPartOf":{"@id":"https:\/\/www.contentguru.com\/nl-nl\/#website"},"datePublished":"2025-02-14T16:12:06+00:00","dateModified":"2026-02-16T11:45:17+00:00","description":"Voldoe aan de behoeften van elke klant met het slim routeren van inkomende contacten.","breadcrumb":{"@id":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/omnichannel-recording-management\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/omnichannel-recording-management\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/omnichannel-recording-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.contentguru.com\/nl-nl\/"},{"@type":"ListItem","position":2,"name":"Producten","item":"https:\/\/www.contentguru.com\/nl-nl\/producten\/"},{"@type":"ListItem","position":3,"name":"storm CX","item":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/"},{"@type":"ListItem","position":4,"name":"Workforce Engagement Management","item":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/workforce-engagement-management\/"},{"@type":"ListItem","position":5,"name":"Omnichannel Recording en Management"}]},{"@type":"WebSite","@id":"https:\/\/www.contentguru.com\/nl-nl\/#website","url":"https:\/\/www.contentguru.com\/nl-nl\/","name":"Nederlands - Content Guru","description":"","publisher":{"@id":"https:\/\/www.contentguru.com\/nl-nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.contentguru.com\/nl-nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/www.contentguru.com\/nl-nl\/#organization","name":"Content Guru","url":"https:\/\/www.contentguru.com\/nl-nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.contentguru.com\/nl-nl\/#\/schema\/logo\/image\/","url":"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","contentUrl":"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","width":"1024","height":"1024","caption":"Content Guru"},"image":{"@id":"https:\/\/www.contentguru.com\/nl-nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ContentGuruLtd","https:\/\/x.com\/cgchirp"]}]}},"_links":{"self":[{"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/pages\/793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/comments?post=793"}],"version-history":[{"count":0,"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/pages\/793\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/pages\/786"}],"wp:attachment":[{"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/media?parent=793"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.contentguru.com\/nl-nl\/wp-json\/wp\/v2\/folder?post=793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}