{"id":772,"date":"2025-02-14T15:57:03","date_gmt":"2025-02-14T15:57:03","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=772"},"modified":"2026-02-13T16:35:59","modified_gmt":"2026-02-13T16:35:59","slug":"video-customer-engagement","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/omnichannel-customer-engagement\/video-customer-engagement\/","title":{"rendered":"Video Customer Engagement"},"content":{"rendered":"\n\n
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storm\u00ae<\/sub> <\/strong> LINK\u00ae<\/sub> <\/span><\/h4>\n

Video communicatie voor uw klantcontact<\/h1>\n

Start video-interacties met uw klanten en deel bestanden en locaties zonder onderbreking van het gesprek.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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CSAT Made Easy<\/h2>\n

storm<\/i><\/b> LINK stelt uw organisatie in staat om video-, bestands- en locatie gegevens te leveren via of na een telefoongesprek.<\/span><\/i><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Ga Verder dan Voice<\/h3>\n

Soms is een telefoontje niet genoeg om problemen van klanten de eerste keer op te lossen. U heeft meer context nodig dan wat alleen een gesprek kan bieden.<\/span><\/p>\n

Met <\/span>storm <\/b>LINK kunnen uw medewerkers een video-interactie starten door een link met de klant te delen. Deze link brengt de klant onmiddellijk naar een videogesprek; er zijn geen apps of installaties nodig.<\/span><\/p>\n <\/div>\n

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Instant Video<\/span><\/h3>\n

Uw klanten maken regelmatig gebruik van videogesprekken; thuis en op het werk. Ze zijn gemakkelijk, handig en bieden een visueel hulpmiddel om een gesprek natuurlijker te maken.<\/p>\n

Bij het oplossen van vragen van klanten kan video een krachtig hulpmiddel zijn. Klanten kunnen hun probleem uit de eerste hand aan uw medewerkers laten zien, of het nu gaat om een kapot product, een technisch mankement of een gezondheidsprobleem.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Snel bestanden delen<\/h3>\n

storm<\/b> LINK stelt klanten in staat om bestanden te delen. Medewerkers geven de klant een uploadlink, waar de klant gemakkelijk zijn documenten kan uploaden.<\/span><\/p>\n

Wanneer documenten moeten worden ingevuld en ondertekend, kunnen medewerkers met <\/span>storm<\/b> LINK klanten in realtime door dat proces leiden en vervolgens de documentatie onmiddellijk ontvangen en controleren, zonder van kanaal te hoeven wisselen. <\/span><\/p>\n <\/div>\n

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Betrouwbaar delen van locaties<\/h3>\n

Een locatie beschrijven is niet altijd eenvoudig. De meesten van ons navigeren op instinct; we weten niet hoe we precies moeten beschrijven waar we zijn. In noodsituaties kan dit leiden tot onnodige vertragingen en verwarring.<\/span><\/p>\n

Met <\/span>storm<\/b> LINK kan de beller direct zijn locatie delen met behulp van de ingebouwde GPS van zijn apparaat. Uw organisatie kan uw bellers onmiddellijk bereiken, zonder tijd te hoeven besteden aan het bepalen van hun locatie.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Compliance Recording<\/span><\/h3>\n

storm<\/b> LINK werkt naadloos samen met onze screen recording-oplossing, zodat alle videoacties worden opgenomen.<\/span><\/p>\n

Uitgebreide opname stelt u in staat om volledige compliance te bereiken, bij elke interactie en via elk kanaal. <\/span><\/p>\n <\/div>\n

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Meer weten?<\/h2>\n

Vul uw gegevens in, dan ontvangt u meer informatie over de functionaliteit van <\/span>storm<\/b> LINK<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":763,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-772","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nVideo Customer Engagement - Content Guru<\/title>\n<meta name=\"description\" content=\"Start video-interacties met uw klanten en deel bestanden en locaties zonder onderbreking van het gesprek.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/omnichannel-customer-engagement\/video-customer-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Video Customer Engagement - 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